Extended Stay America - Chicago - Schaumburg - I-90

Business response:

Dear Guest,Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels.Sincerely,Hotel Management 

Business response:

Dear Mark, thank you for your review! We’re happy to hear you found the property well kept. Our team works hard to maintain a clean and comfortable environment, and your feedback means a lot. We look forward to your next visit! Sincerely, Hotel Management. 

Business response:

Dear Hanna, thank you so much for the awesome review! We're thrilled to know you had a great stay with us. Providing a comfortable, welcoming experience is what we aim for, and it’s always wonderful to hear when we’ve succeeded. We truly appreciate you choosing us and look forward to having you back again soon! Sincerely, Hotel Management 

Business response:

Dear Juliana, we're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in the city; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Brandi, thank you so much for your feedback! We’re thrilled to hear that you had a great stay with us. It’s our goal to provide a comfortable and enjoyable experience for all of our guests, and we’re happy to know we succeeded in doing so for you. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Katherine, we're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in the city; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Venus, thank you for your kind words! We’re happy to hear that you had an enjoyable stay and appreciated the cleanliness and friendliness of our team. We hope to welcome you back again soon for another great experience. Sincerely, Hotel Management. 

Business response:

Dear Derika, thank you for your kind words! We're delighted to hear that you felt safe and found our facility clean and well-maintained. Our team takes great pride in providing helpful service, and we’re glad it made a positive impact on your stay. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Guest, Thank you for staying with us. We apologize for any discomfort caused by the condition of the beds and appliances. Providing a well-maintained and comfortable environment is a priority for us, and we sincerely regret this was not your case. Your comments will be shared with our team as we work on future enhancements. We hope to have you back in the future and provide you with the top-notch accommodations you deserve.Sincerely,Hotel Management