Extended Stay America - Chicago - Schaumburg - I-90

Business response:

Dear Vasjan, Thank you for reviewing your recent stay at our hotel. Your feedback is valuable to us as we strive to improve every visit. We greatly appreciate your comments about certain aspects of your suite which need updating. It is a pleasure to announce we will implement many upgrades to our property soon! We would love for you to stay with us again at Extended Stay America, as it would be a pleasure to welcome you back to our new and improved hotel. Sincerely,Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Thank you so much for taking the time out to give us a nice review. Thank you staying with us. 

Business response:

Thank you for taking your precious time out to give us a review. Every review is important to us, but the good one like yours really makes us proud and motivates us the best to serve our guest better and better every day. And thank you for staying with us. 

Business response:

Dear John,Thank you for staying and sharing your experience with us. Regarding breakfast we also have coffee and muffins as well, and we could have changed your room to a quieter one. Next time around please convey all your concerns to the front desk or speak to a manager.Thanks again. 

Business response:

Dear EDWARD, Thank you for your feedback, and we are so pleased you enjoyed staying with us at Extended Stay America. It's nice to know you found our hotel comfortable and of great value. We hope to be your hotel of choice anytime you visit Chicago.Sincerely,Hotel Management 

Business response:

Dear Hyun Jin, Thank you for reviewing your recent visit to our hotel. We aim to deliver a seamless experience for every guest staying with us. Therefore, we sincerely apologize for the noise issues you encountered during your time with us and how this affected your stay. Our team is always available to resolve such matters or move you to another suite to ensure our guests make the most of their visit, and we regret being unaware of your concerns while you were here. We hope you will revisit us so we can provide the seamless... read more

Business response:

Dear James, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave with a lasting and favorable impression. We are disappointed if we did not successfully provide this for you and regret that your room did not meet your expectations. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management