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Extended Stay America - Chicago - Schaumburg - I-90
- Hotels
- Schaumburg, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2000 N. Roselle Rd., Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Check in was easy. Got to the room, bathroom sink wouldn't drain, no channels besides mtv would load. Tried to scan more channels some showed up but not that many. A hair was in the shower before we
Cheap rates, hallways, elevator and rooms were run down
Business response:
Dear KENDRA, Thank you for sharing your candid review. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Therefore, we appreciate you bringing this to our attention, and we will address these concerns with our maintenance team. Thank you for being so patient, and we hope you will consider giving us another chance so we can leave you with a much better impression on your next visit. Sincerely,... read more
Okay so first off, there are two Extended Stay Suites within two blocks of each other so make sure you put the right one into your map otherwise you will be at the wrong one. Friendly staff. Rooms are a little rough, my parent's room had duct tape holding down the carpet. Ours had dried paint on the chair. Tub could use some new grout. Otherwise, safe, quiet, fair price for what you get.
Business response:
Dear Todd, Thank you for evaluating your recent experience at Extended Stay America. We are pleased to know that you enjoyed our outstanding customer service. Moreover, we appreciate you pointing out the areas that need improvement as we continually strive to exceed our guest’s expectations. Your constructive feedback has been shared with our housekeeping and maintenance team to ensure we deliver the excellent service and accommodation expected of us. We hope to welcome you back soon.Sincerely,Hotel Management
The had signs saying please let us know if you need anything such as toothbrush, toothpaste, lotion. I asked for toothpaste and they said they didn't have any. I asked for lotion and they said they didn't have any. There was no cups and bucket for ice, we had to buy waters from the vending machine. The room temperature was MISERABLE. It was either too hot or too cold, there was no in between no matter how we adjusted the temperature. Also, they did not give us enough pillows. Not a great hotel experience.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Being an extended-stay hotel, our guests often bring their personal items, so various amenities and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies for any inconvenience caused. We would like an op... read more
It was ok. Was on the cheaper side but not clean enough for me to stay there again. Other people's hair clippings was all over the sink. There were pee stains in the floor. Fingerprints everywhere. Dead spider smashed on the wall in the bathroom. It was just not very clean for what we paid. Had it been cheaper, I'd understand.
Business response:
Dear Matthew, Thank you for taking the time to review our hotel. We apologize your room was not spotless and fresh, which resulted in a disappointing stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sin... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - I-90
How is Extended Stay America - Chicago - Schaumburg - I-90 rated?
Extended Stay America - Chicago - Schaumburg - I-90 has a 4.2 star rating with 1,089 reviews.
When is Extended Stay America - Chicago - Schaumburg - I-90 open?
Extended Stay America - Chicago - Schaumburg - I-90 is open now. It will close tomorrow at 12:00 a.m.