This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - I-90
- Hotels
- Schaumburg, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2000 N. Roselle Rd., Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The service offer was very excellent, I will always come back to stay there when I come back to the US
Business response:
Dear ADEBOWALE, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled you loved our hotel, and we will certainly share your compliments with our entire staff. It is our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.SincerelyHotel Management
When I was checking in , there were 2 more people ahead of me checking in. The lobby is very quiet so you could hear what the front desk was giving them (room number , room key etc) Front desk never had asked them for their vehicle model, license plates of their vehicle) When I checked in front desk they DID ask me for my vehicle information . , but only me . They did not ask the previous two others in front of me for their vehicle information .
Would not Recommend this Hotel This was truly a "no frills" hotel. The "free" breakfast was instant oatmeal packages in the lobby. I noticed we did not have face cloths in the room, only towels. I called down to the desk and was told there were no washcloths available. Luckily I saw a maid in the hallway and was able to procure two washcloths. There was dust on the towels and someone had drawn a hopscotch template on the carpet! Two of our parties had to change rooms due to no phone, TV not working, and all the fans in the b... read more
Business response:
Dear Guest, thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Good for quick stay, first room was Dirty, they moved my room to a room really no better, would stay if need be in that area hopefully I won’t be needed lol
Business response:
Dear Alicia, thank you for posting a review of your stay. It is nice to read that we met a few of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
The rooms had such an uncomfortable smell the bed was not made up properly cobwebs on some areas of the room .
Business response:
Dear Serge, thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - I-90
How is Extended Stay America - Chicago - Schaumburg - I-90 rated?
Extended Stay America - Chicago - Schaumburg - I-90 has a 4.2 star rating with 1,126 reviews.
When is Extended Stay America - Chicago - Schaumburg - I-90 open?
Extended Stay America - Chicago - Schaumburg - I-90 is open now. It will close tomorrow at 12:00 a.m.