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Extended Stay America - Chicago - Schaumburg - I-90
- Hotels
- Schaumburg, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2000 N. Roselle Rd., Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good other than u have to pay for dishes now My stay here at extended stay was good other than they use to offer dishes now you have to pay for them and I brought what we needed for the night and didn’t know they didn’t have dishes to use so that was a waste of time I’m not paying for them for one night use.
Business response:
Robert, thank you for selecting us once again and being a loyal guest. We are delighted to know that you had a pleasant and comfortable stay with us. That said, we are sorry for any disappointment you had this time. It was a pleasure seeing you again, and we hope to welcome you back to Extended Stay America. Sincerely, Hotel Management
Good experience and friendly workers
Dingy and dark rooms. NO plates, glasses or silverware and for an extended stay that is just dumb.
Business response:
Lisa, weappreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hop... read more
very close to the place I was visiting
Business response:
Alise, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Bed sheets and towels not changed upon inspecting room. House keeping seriously needs to do a better job. Asked for new sheets and towels.
Business response:
Thank you for your valuable feedback. Please accept our apologies for the inconvenience you had while here. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Fantastic!!! This place is fantastic from check-in to checkout. This may become the chain I seek out when booking from now on
No surprises here Starting with the good. The front desk agent was nice and helpful. The location is great, next to the highway and stores. There was ample parking. And the bed was pretty comfortable. The not so good. The hotel smelled of smoke in the lobby. The elevator was out of order and the pull out couch was "yucky" according to my son. It could have used some new carpet and sprucing up but I think anyone who stays at an Extended Stay isn't expecting luxury. It was fine for one night and the price wasn't outrageous. I'... read more
Business response:
Thank you for your honest evaluation. We are glad you were pleased with the service our front desk associate delivered and that our location worked well for you. However, we regret the inconvenience you encountered as the elevator was out of order and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - I-90
How is Extended Stay America - Chicago - Schaumburg - I-90 rated?
Extended Stay America - Chicago - Schaumburg - I-90 has a 4.2 star rating with 1,089 reviews.
When is Extended Stay America - Chicago - Schaumburg - I-90 open?
Extended Stay America - Chicago - Schaumburg - I-90 is open now. It will close tomorrow at 12:00 a.m.