Extended Stay America - Chicago - Schaumburg - I-90

Business response:

Dear Arkina, we're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in the city; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Arkina, we're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in the city; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Melvin, Thank you for being our guest and for sharing your feedback. We’re pleased that your room was to your satisfaction. However, we sincerely regret the lack of cleanliness you experienced. Guest comfort is important to us, and we will review this concern to ensure a more seamless visit for guests in the future. Your input helps us improve, and we hope to provide you with a more enjoyable experience should you choose to stay with us again. Sincerely, Hotel Management 

Business response:

Dear Leila, Thank you for being our guest and for sharing your feedback. We’re pleased that our front desk team contributed to your enjoyment. However, we sincerely regret the inconvenience regarding the pillow covers. Guest comfort is important to us, and we will review this concern to ensure a more seamless visit for guests in the future. Your input helps us improve, and we hope to provide you with a more enjoyable experience should you choose to stay with us again.Sincerely,Hotel Management 

Business response:

Dear Damon, we're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in the city; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Edward, thank you for your feedback! We’re so glad to hear that you had a positive experience with our friendly and professional staff. We take great pride in providing excellent service, and we appreciate your recognition. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Anthony, thank you so much for your feedback! We’re thrilled to hear that you had a great stay with us. It’s our goal to provide a comfortable and enjoyable experience for all of our guests, and we’re happy to know we succeeded in doing so for you. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Mark, thank you so much for your feedback! We’re thrilled to hear that you had a great stay with us. It’s our goal to provide a comfortable and enjoyable experience for all of our guests, and we’re happy to know we succeeded in doing so for you. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Alonzo, we’re sorry to see that you had a less-than-satisfactory experience with us. Your feedback is important, and we’d like to understand what went wrong so we can improve. We hope to have the opportunity to make things right and provide you with a better experience in the future. Sincerely, Hotel Management.