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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was in good condition and the staff was also good. Only problem was that the elevator was not working and I was given room on third floor even after I requested to provide one on first or second since I had a pet( 3 months old) and I had to carry him while using the stairs as they were not clean.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found your room in good condition and appreciated the service from our staff. However, we sincerely apologize for the inconvenience caused by the sudden breakdown of the elevator and for not being able to accommodate your request for a lower‑floor room. Further, we also regret that the stairwell cleanliness did not meet expectations. Your comments are very important to us, and we will be reviewing them with our team to ensure improvements are made ... read more
Kinda. Its a little old, but well kept.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to know you found our hotel well-kept and had a pleasant stay. We appreciate your remarks and will continue working hard to maintain a clean, comfortable, and welcoming environment for all our guests. We look forward to hosting you again in the future. Sincerely, Hotel Management
What stood out for me, clean room definitely, the staff are friendly and really helpful and i got my much needed rest.
The staff were friendly and helpful. The place was functional and fine for a cheap hotel stay. Very minimal, not the cleanest, elevator didn’t work and the “breakfast” was just a few prepackaged snacks and some oatmeal. But the bed was comfy and rate was good.
Business response:
Dear Guest, We are pleased to hear that our team made a positive impression and that your stay met your needs in terms of comfort and value. We appreciate your perspective on the overall simplicity of the accommodations, as guest input helps guide thoughtful enhancements over time. It is encouraging to know that you found the sleeping arrangements relaxing and the pricing suitable for your visit. Your feedback is valued and supports our ongoing efforts to provide a practical and welcoming option for travelers. We hope to hav... read more
Awesome
Business response:
Dear Guest, Thank you for selecting Extended Stay America for your recent visit to the city and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Staff not very welcoming
Business response:
Dear Guest, Thank you for your valuable feedback. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve. Sincerely, Hotel Management
Down graded from king to queen because elevator was broken.
Business response:
Dear Guest, Thank you for your valuable feedback. We always aim to provide a comfortable and relaxing experience for our guests; therefore, we hope you will accept our apologies for the issue with the elevator and the inconvenience this has caused. Our team will be addressing these concerns to ensure a more welcoming and well-maintained environment for future guests. We truly appreciate your input and hope that you will consider giving us another opportunity to offer a more comfortable and pleasant stay. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,647 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.