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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The morning staff member at the front desk was very friendly. Breakfast was less than expected—granola bars and muffins.
Business response:
Dear Pam, Thank you for choosing us! We are glad to hear that you had pleasant interactions with our associates; that’s something we like to see. However, we apologize if our breakfast selections did not meet your expectations. Your comments are appreciated and will be shared with our team as we continue to enhance the overall impression of our guest experience. It was lovely hosting you. We hope to have another chance to serve you better in the future. Sincerely, Hotel Management
The building feels outdated and a bit worn out, and the common areas could definitely use a thorough cleaning. The bigger issue seems to be the lack of attention to service. When I arrived around 7:00pm, the staff member on duty was visibly annoyed and gave the group ahead of me a hard time during check-in. The next morning, a different front desk employee seemed just as irritated. With a line of three people waiting, she was more focused on chatting about coffee than assisting the guests. When she finally helped the next pe... read more
Business response:
Dear Christopher, Thank you for sharing your experience. We are sorry to learn that your stay did not meet expectations. A welcoming atmosphere and prompt assistance are essential to a positive guest experience, and your observations have been shared with the appropriate teams for internal review. Feedback like yours plays a vital role in helping us identify areas needing attention. We appreciate your comments and hope to offer a more polished and attentive experience in the future. Sincerely, Hotel Management
Gud
Business response:
Dear Donoron, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We strive to provide exceptional experience, and we are glad we could do that for you during your time with us. We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Clean
Business response:
Dear Guest, Thank you for highlighting the cleanliness of your accommodations. We truly appreciate your kind words and regret any aspects of your stay that may not have fully met your expectations. Please know your feedback is valued, as it helps us strive toward providing a consistently pleasant environment. We look forward to the opportunity to welcome you back, ensuring a more seamless and enjoyable experience in the future. Sincerely, Hotel Management
The front desk was amazing
This property provided exactly what I needed and wanted. Quiet & clean property and friendly staff.
Business response:
Dear Guest, We are so glad that your stay at Extended Stay America met your expectations! It’s always great to know when guests find the environment peaceful and the team welcoming. We aim to create a comfortable space where you can feel right at home. We truly appreciate your kind words and hope to see you again whenever your travels bring you back this way. Sincerely, Hotel Management
Had two cockroaches in our room
Business response:
Dear Guest, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms. However, the space you occupied will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 4.2 star rating with 1,450 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.