Extended Stay America - Chicago - Skokie

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the bed was uncomfortable and that the kitchen area and refrigerator did not meet expectations. It is disappointing to know that our breakfast fell short of providing a satisfying start to your day. Your comments are valuable and will be shared with our maintenance and food service teams to address these concerns. We appreciate your patience and will use your feedback to improve the guest experience moving forward. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re delighted to hear that your stay was very good! It’s always rewarding to know our efforts to create a comfortable and enjoyable environment made a positive impression. Thank you for sharing your feedback and for choosing Extended Stay America. We look forward to welcoming you back soon and ensuring another pleasant and memorable experience during your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the room with a kitchen comfortable and felt the price was a good value. We regret, however, that the breakfast offerings did not meet your expectations. Your comments are important to us, and we will review them with our housekeeping and food service teams to ensure improvements are made. We appreciate your patience and hope to provide an even better experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your wonderful feedback! We are thrilled to hear that the care and standards during your stay at Extended Stay America made such a positive impression. Your kind words mean a lot to our team, and we’re excited to welcome you back in the spring for another enjoyable visit. It’s always a pleasure to host guests like you! Sincerely, Hotel Management 

Business response:

Dear Guest, It’s great to hear that you found your stay both budget-friendly and tidy, as that’s an experience we’re always happy to provide. We appreciate you taking a moment to share your thoughts, and it’s nice to know that Extended Stay America offered just what you needed for a comfortable visit. Feedback like yours encourages our team to keep delivering reliable and welcoming service to every guest. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We regret that the condition of the carpet and the age of the appliances impacted your impression of the property. We understand the importance of providing a clean and well‑maintained environment for our guests. Your comments have been shared with our housekeeping and maintenance teams, and we will also review opportunities for updates to improve the overall guest experience. We appreciate you taking the time to let us know, and hope to have the chance to welcome you back wit... read more