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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty Basic accomodation The services level was just about average. Breakfast facility was scanty and sometimes supplies were unavailable.
Business response:
Dear Arindam, We appreciate your feedback and apologize for the inconsistencies in our breakfast offerings. Providing a satisfactory experience is vital to us, and we regret that we fell short during your stay. We will review our service and breakfast supply procedures to ensure availability and variety for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Room floors are sticky, hallway smelt like pee, but overall room is clean and spacious. The kitchenette is very nice, overall nice setup of room.
Good desk staff. Room first assigned to us had not been cleaned.
Business response:
Dear Dorita, We are pleased that you found our desk staff accommodating during your stay. However, we apologize for the oversight regarding the cleanliness of your initially assigned room. Your feedback is invaluable. We will address this issue to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely,Hotel Management
Pase una noche y fue bien el personal muy amable
It’s a little old but the location for driving is convenient and lots to do in the surrounding area
Business response:
Dear Konstantinos, We are glad you found Extended Stay America's location convenient for driving and enjoyed the surrounding area's activities! While we appreciate your feedback on the property's age, we strive to provide a comfortable stay for all guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
I didn't like that there was no hot water in the bathroom sink. The refrigerator motor was very loud.
Business response:
Dear Robert, We apologize for the inconvenience you experienced with the unavailability of hot water and any noise disturbances caused by the refrigerator. Your comfort is important to us, and we regret any disruption this may have caused during your stay. Our maintenance team has been informed that we should address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we appreciate your understanding. Should you stay with us again... read more
Not an ideal stay It was disappointing. The bathroom was not clean- I took a towel and wiped down the walls and doorway as it obviously was overlooked. The shower head was really loose and sprayed water up to the ceiling and out into the bathroom. I tried to adjust it but it literally went in all directions. There were really loud noises- not sure if it was from a maintenance closet or something but it was distracting. Other guests were loud and I woke up to screaming 2 of the 3 nights- it was kinda scary.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for any discomfort you experienced during your stay. Your comments are crucial for us to address these issues promptly and ensure they are not repeated. We are also looking into soundproofing solutions to provide a more peaceful environment for our guests. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to give you a better experience in the future.Sincerely,Hotel Management
The sink and bathtub wouldn’t drain. The outside of the refrigerator was filthy and rusted. Beds were comfortable. Remote wouldn’t work, front desk said they would being new batteries, but they never showed up.
Business response:
Dear Jill, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and functional environment is essential to us. We regret any maintenance and cleanliness issues you encountered and the disfunctionality of the remote control. Please know that we take your feedback seriously and will promptly address these concerns with the respective teams to prevent similar occurrences. We apologize for any inconvenience caused by the delay in providing new batteries for the remote control. Your satisfac... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.