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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poor customer service I asked 2 different front desk staff on different days for assisstance. They said they can't help, but didnt ask any questions, offer any problem solving options and tried to pass the problems on to others, so I think they were not wanting to help.
Business response:
Dear Guest, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel ... read more
Front desk gal made check in easy since I came in later than my partner. Usually some kind of paper cups & kleenex in room, but none. Love that there is small kitchenette for my next stay.
Business response:
Dear Marlene, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you again for including us in your travel plans. We look forward to welcoming you back to the city.Sincerely,Hotel Management
The property is clean safe and quiet. The price was good for a room with a kitchen. The property is within walking distance of a restaurant and shopping mall.
Business response:
Dear Denise, Thank you for sharing your experience. We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We are glad our location was convenient for everything you wanted to do on this visit. Our housekeeping team takes great pride in their work and will be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended ... read more
Great
Repair Needed The air vent in the bathroom is missing a cover. The shower has cracks and needs to be resurfaced or a new overlay. There are black bugs flying around the bathroom. The glass rotating plate is missing from the microwave and the bottom lock is completely missing on the door. Nothing has been done since I stayed in room 132 November of 2023
Business response:
Dear Guest, Thank you for reviewing our hotel. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management
Microwave in the room isn't working well, took too long to warm the food. TV needs upgraded, the sheets has stained on it. The fridge was leaking.
Business response:
Dear yadley, Thank you for taking the time to share about your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 4.2 star rating with 1,395 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.