Extended Stay America - Chicago - Skokie

Business response:

Julia, thank you for sharing your feedback. We are pleased to know overall you had a pleasant stay, but we are not meeting all of your expectations. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're delighted to know our location close to the expressway was convenient for you and that you found us to be a great time. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nessa, thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your initial room. However, we are happy that our staff did their best to accommodate you. Nonetheless, we have discussed your comments with housekeeping team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, ... read more

Business response:

Ben, thank you for staying at Extended Stay America. We are glad to know you enjoyed your well-appointed room and that our hotel policy was up to your liking. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management 

Business response:

Robert, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management