Extended Stay America - Chicago - Skokie

Business response:

Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are pleased you were satisfied with your stay with us and that you liked our affordable rates. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

It is a pleasure to read your fantastic review of the Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Aaron. thanks for choosing Extended Stay America. We are delighted to know you had a great time with us and that our convenient location was the highlight of your entire stay. However, we are sorry for the inconvenience you had here. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Thanks once more for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at the Extended Stay America. We are happy to know you liked our location as well as our courteous associates. However, we are sorry the condition of our hotel was not up to your expectations. Your comments will be shared with the concerned individuals in our organization planning a future renovation. We invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. Please accept our apologies for the problems with your rooms and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable, or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management