Extended Stay America - Chicago - Skokie

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and were impressed with the service provided by our staff. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Stuart, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Tracey, we are happy you chose Extended Stay America for your stay. We are pleased to know our spotless property and pet-friendly service was perfect for your needs. Thank you for your feedback, and we look forward to having you and your furry friend as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your kind comments about your experience at Extended Stay America. We are glad to read our staff resolved the issue to your satisfaction and that you had an comfortable stay. We will work harder so your next stay is outstanding in every way. Sincerely, Hotel Management 

Business response:

Thank you for your great comments and review of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests and it sounds like the 'first impressions' were great. However, we apologize we did not fully meet your expectation during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. Thank you for being our guest, and we ... read more

Business response:

Christine, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Christine, thank you for staying at Extended Stay America. We are delighted to read you had an enjoyable stay. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We appreciate your business and look forward to serving you again soon! Sincerely, Hotel Management