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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay, but nothing special Price was pretty reasonable, room was okay - kitchenette if you needed it (I didn't). Breakfast was minimal - e.g., granola bars, wrapped muffins, coffee, packets of oatmeal - basically pick up and go items. It was fine for a cheap one-night stay, but not someplace I'd recommend if you want any sense of luxury or if you're looking to spend more than one night in the area.
Business response:
Paul, thanks for sharing your review and for appreciating our location. We are glad your overall stay with us was a pleasant one and that you found us to be reasonably priced. We appreciate you recommending us and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Fine but needs upgrades for 2018 A little tired but comfortable and safe. But in 2018 you HAVE to have sufficient plugs and connections for electronics WITHOUT pulling out the bed or unplugging the clock, etc.
Business response:
David, thank you for choosing Extended Stay America. We are happy overall you had a nice stay, but we are sorry if any inconvenience you experienced while being here. We appreciate your suggestion and look forward to welcoming you back soon. Sincerely, Hotel Management
OK accommodations for the price This was on the cheaper end of hotels I found in the area. The room was recently renovated and clean. The mattress was older & dipped in the center. There was no hot water in our room, and when I told the front desk in the morning, he responded that it was strange no one else had complained of that. Breakfast was included, which was coffee, cereal bars and oatmeal packets. Not what I was expecting but not terrible.
Business response:
Thank you for the review. Please accept our apology for not meeting all of your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Coffee and Receipt Nobody at Front desk could print receipt or make coffee prior to 6 AM. Walked put at 5:45 AM, and was told no coffee until 6?
Business response:
Thanks for being our guest. We are sorry for the service issues you had while you were here, and have shared this with our team for review and action. We hope we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It was a great place for me and my husband to spent our first night together.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you and your husband had a great time here. Thanks for being our guest, and we look forward to welcoming you both back soon. Sincerely, Hotel Management
Business response:
Richard, thanks for taking the time to share your fantastic rating of Extended Stay America. We appreciate you being our guest and look forward to your next visit. Sincerely, Hotel Management
convenient hotel I think that this was a very clean hotel. Since it is close to the highway, it was very crowded on the weekend.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Jacob, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Old and tired with disinterested staff This place is just really drab and tired. Needs an update badly. Staff are not really motivated. When I asked the girl on reception on my arrival where I could eat locally I was just told "oh it's only fast food round here" and she mentioned the cheese factory and that was it! I found out the next day from my business clients that there were a number of places locally I could have gone to within a couple of minutes drive - one of which he took me to himself. Theres no information I the ... read more
Business response:
Pamela, thank you for your feedback, and we are sorry you encountered some issues with our services. It is very unusual for our team to be unresponsive to the needs of a guest. We sincerely apologize this was the case during your stay, and have shared your feedback with our associates. We will use this as a training opportunity to improve our service delivery moving forward. We hope to see you again and provide you with a perfect experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.