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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
New and clean and the ability to watch hulu, Netflix and YouTube on their TVs is great
Business response:
Thank you for the wonderful feedback of Extended Stay America. We are glad to know you enjoyed your time with us and that you loved our well-kept property as well as our hotel facilities. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
There was a slight smell in the room, I’m guessing from the pets. There were some bugs on the windows and several fruit flies.
Business response:
Thank you for sharing your review with us. We are sorry for the inconvenience you had in your room. Your concern regarding the smell and insects has been discussed with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. On a positive note, your rating suggests you had an overall pleasant stay at Extended Stay America, and we hope the positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management
It was very quiet and very clean, the staff was very nice as well.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
A bit run down. Someone else’s hair in the tub. Bed comfortable.
Business response:
Thank you for your review of your recent stay. Although you liked your comfortable bed, we are sorry for the cleanliness issues in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your concerns regarding the condition of our property with appropriate individuals in our organization as we begin formulating plans for future updates. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Manage... read more
I spent a lot of money The room was really dirty I had no maintenance plan to roll the week I was been a nightmare handle maintenance I had asked American so my plan of the room they told me
Business response:
Simone, thank you for your review of your recent stay. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We do hope you will stay with us another time so we can provide you with a satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.