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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and safe
My stay at the extended stay in Lake Forest was honestly just ok. It really wasn’t what I was expecting, but that’s my fault, should have done my research. First thing, the room had a smell, don’t know how to describe it, it was like a musty smell, really turned me off. I didn’t spend a lot of time in the room so I decided to just bare it but I honestly wouldn’t stay there again. It’s ok if you’re looking for something cheap and you don’t care about the quality. The bed was ok, no issue there, slept ok.
Business response:
Dear Shaniqua, Thank you for sharing your impressions. We are sorry to hear that your experience did not align with your expectations. While we are glad you were able to rest comfortably, it’s concerning to learn that the condition of the room detracted from your overall satisfaction. Guest feedback plays a vital role in identifying areas that need attention, and your comments have been shared with our team. We hope you’ll consider giving us another opportunity to provide a more pleasant and welcoming visit in the future. Si... read more
The staff is very polite.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely, Hotel Management
Very convenient
Easy check-in, friendly and professional employee who assisted in the check-in. Quiet, clean and great location close to stores and restaurants.
Business response:
Dear Guest, We are delighted to hear your check-in experience was smooth and that our team made a positive impression. It is wonderful to know you enjoyed a peaceful stay in a convenient area. Thank you for choosing Extended Stay America—we look forward to welcoming you back soon for another great visit! Sincerely, Hotel Management
La tranquilidad,y no me gusto que no limpiaron la habitacion en ningun momento
The rooms were very outdated. Box of tissues were musty. Mattress was very stiff and uncomfortable. Guests were talking to us, though we hadn't even checked in.
Business response:
Dear Mark, Thank you for taking the time to share your impressions. We regret that the accommodations did not offer the level of comfort you expected. Your concerns regarding the condition of the furnishings and overall environment have been noted and will be carefully reviewed with our team. We strive to provide a welcoming and relaxing atmosphere, and it’s unfortunate that your arrival experience did not reflect that. We appreciate your feedback and hope for an opportunity to provide you with a much-improved visit in the f... read more
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,333 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.