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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel, however. Well.. Me and my husband stayed one night, and upon our arrival the appearance was very eye catching. Customer service was weak all across the board. I mean not, nasty or poor, but very dry even in the morning. My thoughts on the continental breaks was a little boring and was always needing to be filled; my husband had to go back two times. The rooms were clean, comfortable and very pleasant, however I thought there should have been: pots, pans, spoons forks, etc. Long story short me and my husband stay ... read more
Business response:
It was a pleasure have to you as our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked your room. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated as it will help us improve our service moving forward. Thanks so much for choosing to stay with us. We look forward to welcoming you and your husband back soon. Si... read more
Business response:
Wes, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
A place to stay It's quite and relaxing
Business response:
Rito, thank you for writing a review of your stay at Extended Stay America. We appreciate your comments about how much you enjoyed your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
Pamela, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Christine, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Susan, thank you for sharing your 4-star rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Brad, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Ants :( I use to frequent this extended stay.. the last time I stayed here, I woke up in the middle of the night to ants all over the counter. When I told the front desk agent, she said “oh the ants are back”. Gross! Overall though.. I was happy with the room and the staff.. I don’t want to be worried about leaving anything out overnight. Or dropping a crumb
Business response:
Kerryann, thank you for choosing us once again. Although you liked our courteous service, we are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.