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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel hard to find Hotel is located behind a shopping center with no signs to direct you. Continental breakfast was sparse. Beds were very comfortable, room was clean
Business response:
Thank you for taking the time to post your review. It’s nice to know you had an overall pleasant stay and that you liked our comfy beds. However, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
The air conditioner was noisy, and the freezer fan was noisier--woke me up more than once. The light bulb in the refrigerator had fallen out of its housing and was hanging by wires. An attempt had been made by someone to try to hold the bulb with clear tape, but the taping was not sufficient to hold the bulb. Nobody ever came to change towels.
Business response:
Please accept our sincere apologies for the issues you encountered in your room and for the inconvenience it caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know, fresh linens and towels along with any toiletries are always available at the front desk. We are sorry if we didn’t communicate this during check-in. We truly hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Stephen, thank you for your five-star rating of our hotel. Your positive feedback is greatly appreciated. We hope you are already planning another trip to Extended Stay America. Sincerely, General Manager
Clean, standard hotel I've stayed here many time so it's just usual for me except floor renovation.
Business response:
Thank you so much for being loyal to Extended Stay America and for your kind review. We are glad to read you once again enjoyed your time with us and that our well-kept property left you with a good impression. It is always our pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
We were on 1st floor, too much noise outside our window. People smoking right outside front door.
Business response:
Thank you for reviewing your stay at our hotel. Although your overall visit was a satisfactory one, we apologize for the inconvenience and disturbance caused by other guests at our hotel. Should this happen again in your future travels, please don't hesitate to contact the front desk to ask for assistance. Thanks for choosing us, and we hope to welcome you back for a better experience. Sincerely, General Manager
Its ok BUT The hotel and staff are fine, but we were on the 2nd floor, and whoever was above us walked so LOUD I couldn't sleep. Shook the whole room.
Business response:
Brian, we are glad you stayed with us and appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, General Manager
This is one of those reviews that tells you "you get what you pay for". I just needed a place to crash at night and maybe cook some meals to save some money and that is what it gave me. And when they say free breakfast, they really mean to say free coffee and muffins. Overall very clean and spacious room.
Business response:
Thank you for being our guest. We are pleased to know you not only liked your clean & comfortable room along with the kitchenette but also found us to be a good value. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Business response:
Thank you for the feedback. It’s good to know you had an overall comfortable visit. We hope to see you again at Extended Stay America - Chicago - Vernon Hills - Lake Forest. Sincerely, General Manager
Business response:
Many thanks for posting your gracious rating about Extended Stay America - Chicago - Vernon Hills - Lake Forest Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 4.2 star rating with 876 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.