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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was clean and well managed with good clientele.
Business response:
Patrice, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our spotless property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
nice pleasant staff
Business response:
Thank you for reviewing your experience at Extended Stay America. We are delighted that everything went well during your stay and that you were highly impressed with the service delivered by our courteous associates. We look forward to your return visit. Sincerely, Hotel Management
Our stay was nice and quiet for the most part. The staff we encountered were nice and helpful except for the woman who checked us in. She was just short and acted as if we were a bother to her. No smiles or any kind of polite gestures whatsoever. The room was very clean and everything was in excellent condition. Id stay again, no doubt. Oh and the police presence there is something i cant leave out. As multiple police vehicles were there at least 5 times in my 2 day stay.
Business response:
Thank you for your comments. We appreciate feedback from our customers and we take it very seriously. I DO realize that the police are called to the property periodically in order to remove any unruly guests and to protect the in house guests. We do apologize for any inconvenience it may have caused you.
The check in lady was mean rude unprofessional almost didnt want to stay!!! But the other lady went above and beyond the call of duty
Business response:
John, thank you for evaluating your stay. While we are glad you liked one of the associates who delivered excellent service, we apologize for the disappointment you had with another front office associate. We will utilize your comments to deliver excellent hospitality. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Not Recommended Had to give a 50.00 deposit to stay at hotel because i booked with hotels.com, then when i got to room, the phone didn't work, i had no glasses, called down to office via my cell phone and she wouldn't bring me any glasses to drink. Yet the card said they would. Also the light by the bed did not work, again they would not do anything. Checking out was awful, ended up throwing my keys on counter. Called hotel when i got home and wondered why i didn't get my deposit back. They said would be 3 to 5 days. Still h... read more
Business response:
Thank you for staying at our hotel. We regret our incidental fee came to you as a surprise. Please know, any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We are also sorry for the maintenance issue in your suite and that our front office associates were unable to deliver the kitchenware. We will share your comments about the light with the maintenance team. We encourage you to try us again in the near future. We are confident you will enjoy the e... read more
Pretty good The kitchen could have been better
Business response:
Shannon, thank you for selecting Extended Stay America and sharing your review. We are delighted to know you had a great stay and that our service and accommodation met your expectations. However, we regret any inconvenience caused. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
Great service, Patty was amazing
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Patty went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Wasnt a true kitchenette winter and VERY thin blankets but it was safe and convenient overall nice stay
Business response:
Jason, thank you for being our guest. We are glad to know overall you had a pleasant stay, but we are sorry for not meeting all your expectations. We appreciate your feedback and hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 4.2 star rating with 779 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.