Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Business response:

Michael, thank you for being our guest. We are happy to know you liked our affordable rates as well as the spaciousness of our suite. However, we are sorry for not meeting all of your expectations. We have also asked our housekeeping team to be more diligent going forward. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

I apologize for the inconvenience but unfortunately we do not have public restrooms at our location.Therefore, we try to make the check in process experience quick and efficient. Thanks for staying with us and hope to see you again! 

Business response:

Ashenaro, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Imani, thank you so much for the perfect rating of Extended Stay America. It is great to know everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Breanna, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dalton, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad a difficult situation was made better by our devoted staff and you enjoyed your stay. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your kind feedback. We are glad you liked having a fully-equipped kitchen and that you had a comfortable stay in your room. However, we regret knowing you were disappointed with our grab-and-go breakfast. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. It was a pleasure to have you as a guest, and we hope to serve you soon. Sincerely, Hotel Management 

Business response:

Heather, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management