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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Recommended Had to give a 50.00 deposit to stay at hotel because i booked with hotels.com, then when i got to room, the phone didn't work, i had no glasses, called down to office via my cell phone and she wouldn't bring me any glasses to drink. Yet the card said they would. Also the light by the bed did not work, again they would not do anything. Checking out was awful, ended up throwing my keys on counter. Called hotel when i got home and wondered why i didn't get my deposit back. They said would be 3 to 5 days. Still h... read more
Business response:
Thank you for staying at our hotel. We regret our incidental fee came to you as a surprise. Please know, any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We are also sorry for the maintenance issue in your suite and that our front office associates were unable to deliver the kitchenware. We will share your comments about the light with the maintenance team. We encourage you to try us again in the near future. We are confident you will enjoy the e... read more
Pretty good The kitchen could have been better
Business response:
Shannon, thank you for selecting Extended Stay America and sharing your review. We are delighted to know you had a great stay and that our service and accommodation met your expectations. However, we regret any inconvenience caused. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
Great service, Patty was amazing
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Patty went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Wasnt a true kitchenette winter and VERY thin blankets but it was safe and convenient overall nice stay
Business response:
Jason, thank you for being our guest. We are glad to know overall you had a pleasant stay, but we are sorry for not meeting all your expectations. We appreciate your feedback and hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Poor quality
Business response:
We appreciate you taking the time to leave your rating. However, we are disappointed that we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management
Smelled like smoke everyday Although the hotel posted and stressed that it was a non-smoking hotel with non smoking rooms - it smelled like smoke everyday I entered through the front door and the hallway EVERYDAY - not ok for me
Business response:
Cathy, thank you for your review. We apologize for the inconvenience you had. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 4.2 star rating with 800 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.