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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a slight musty smell and the ironing board and iron were unsusuable due to their condition. These were minor issues, but make no mistake I enjoyed my stay and appreciate your business!
Business response:
Dear Guest, Thank you for your recent stay with us and for sharing your wonderful comments! We are glad to know your visit was a pleasant one overall. Your observations regarding a few in-room details are helpful, and we will be reviewing them with our team to ensure everything aligns with our standards moving forward. It is always encouraging to see that the stay itself was worthwhile, and we truly value your perspective. We hope to welcome you back again soon to Extended Stay America. Sincerely, Hotel Management
It's an older building and could use some up-dating. The staff was very helpful. Check-in and check-out was fast and painless.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts with us. We are pleased to hear that our team made a positive impression and that your arrival and departure processes were handled smoothly. We truly value feedback that helps us understand where enhancements may be beneficial, and your perspective is appreciated. Our goal is always to offer a comfortable and welcoming environment, and we hope to have the opportunity to serve you again and make your next visit even more enjoyable. Sincerely, Hotel Management
There is no kitchen and foods available were grab and go. Luckily there was a Waffle House next door. Room was clean and comfortable, staff was very friendly. Only complaint very limited TV channels and channels were not as shown.
Room was clean, Comfortable beds, easy parking and to get around
Business response:
Dear Guest, We appreciate your feedback and are delighted you enjoyed a comfortable stay. It is wonderful to know you found the accommodations pleasant and the parking convenient. Your comments mean a lot to us, and we look forward to having you stay with us again at Extended Stay America for another relaxing visit. Sincerely, Hotel Management
Looked a little run down. Needs a good face lift. The hallway stunk of cigarette smoke
Business response:
Dear Guest, Thank you for taking the time to share your thoughts about your recent visit. We are pleased to know you chose to stay with us and appreciate your honesty regarding your experience. Your observations about the property and air quality have been shared with our team, as we continuously look for ways to enhance our environment and guest satisfaction. We hope you will consider returning so we can offer you a more refreshed and comfortable stay in the future. Sincerely Hotel Management
Hotel com bom custo beneficio, passamos 1 noite e seguimos viagem
Very limited staff so wait time checking in was longer than I liked.
Business response:
Dear Anne, Thank you for taking the time to share your feedback regarding your recent stay at Extended Stay America – Cincinnati-Covington. On behalf of our entire team, please accept our sincerest apologies for the service issues you experienced. We strive to provide every guest with a clean, comfortable, and welcoming environment, and we are truly sorry that we did not meet your expectations during your visit. Your comments have been shared with our team to ensure these concerns are addressed promptly and improvements are ... read more
The person at the front desk was not kind. The hotel smell like marihuana. The carpet at the room had a hole. The room stink.
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. Providing a welcoming and comfortable environment for all guests is always our goal, and your observations help us in our ongoing efforts to enhance our accommodations and service. Your comments have been shared with our management team for attention. We value your input and hope to have another opportunity to serve you better in the future. Sincerely, HotelManagement
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,712 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.