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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay.
Business response:
Dear Anthony, We are pleased to receive your feedback and appreciate the opportunity to have hosted you. Your satisfaction is our top priority, and we are glad to know that you had an enjoyable stay with us. We extend our gratitude for choosing our establishment and hope to have the privilege of serving you again in the future.Sincerely,Hotel Management
I told you what I liked 🤔
Business response:
Dear Victoria, Thank you for the feedback. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management
The room and bedding smelled vaguely of cigarette smoke. The room was dated and not hotel-clean.
Business response:
Dear Guest, Thank you for your feedback. We deeply regret that your recent stay did not meet your expectations. The issues you experienced with the room's cleanliness and odor do not reflect our usual standards. We are addressing these concerns with our housekeeping team to ensure this does not recur. Your comments about the room's condition have been noted, and we are continuously working on updates and improvements. We appreciate your input and hope to provide you with a better experience.Sincerely,Hotel Management
The room was older but clean. No hairdryer which was a surprise. The pillows were flat and they put only 3 on a double bed so one of us was miserable. No coffee in the lobby at 9:00 am in the morning. Both urns were empty.
Business response:
Dear Guest, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. Please know that our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Nevertheless, we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feed... read more
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 4.2 star rating with 1,051 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.