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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location just outside the busy city and room was adequate size and comfortable. Only issue was it had a smoke smell when first entering the room even though it was non-smoking.
Big noise in te bathroom
Business response:
DearGuest, Thank you for staying with us. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. We take our guests’ feedback seriously and would like to let you know that for future visits, our front desk is available around the clock to help make your stay as comfortable as possible. Thank you for choosing us; we look forward to serving you better in the future. Sincerely, Hotel Management
Went to a Cincinnati ballgame and this is right over the bridge in Covington , Ky . The staff were excellent , rooms average , parking easy. Would stay here again .
There was gum stuck on the nightstand and burn marks on the counter. The windows didn’t lock and the screens were busted but the staff was very friendly.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely appreciate your kind words about our staff and are glad they made a positive impression. However, we regret that some aspects of your room did not meet your expectations. Please accept our apologies for the condition and cleanliness of the room. This is certainly not the standard we strive to maintain, and we have already shared your comments with our housekeeping and maintenance teams to ensure that these issues are promptly add... read more
Staff was very friendly. The room was ok. Definitely needs cleaned better. Dust ruffle had something smeared on it from previous person. Food under bed from someone else. Refrigerator doesn’t work well. But it was a comfortable bed and hot shower.
Business response:
Dear Guest, Thank you for your review. We are pleased that you enjoyed various aspects of your stay, including our comfortable beds and our staff's hospitality; however, we want to apologize for the issues you outlined about your room, particularly with the refrigerator and other areas that were overlooked while preparing your room. We take these comments seriously and will review them with the appropriate teams to foster improvement. We appreciate your feedback and hope you will consider us again when you return to the area... read more
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,643 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.