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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for Dogs People were extra friendly, was the cheapest hotel in the area that allowed dogs.
Staff very rude appeared
Business response:
Dear Guest, We understand that courteous and professional interactions are an important part of a positive stay, and we regret that your experience did not reflect this standard. Guest perspectives are valuable, as they help highlight areas where communication and service can be improved. Your comments have been noted for consideration. We appreciate you taking the time to provide your thoughts and hope that future visits can offer a more comfortable and welcoming experience. Your input is important in helping ensure a more ... read more
Very disappointed with the visit. First room was given room 423 which wasn’t cleaned. I had to come back down to the front desk where the young lady questioned if I was telling the truth. Second room has dirty blankets (see photos). Breakfast “closed” early because they ran out of food !?!?
Business response:
Dear Guest, We sincerely regret to learn that your experience did not meet your expectations. It is concerning to hear that the initial accommodation was not properly prepared and that the follow-up interaction caused you to feel uncomfortable. Additionally, we understand how frustrating it is when breakfast service is unavailable sooner than anticipated. This is not the level of care or courtesy we aim to provide. Your feedback has been shared with the appropriate teams for review, and we appreciate you bringing these matte... read more
Got rained out at work... Tried to check in early and they wanted to charge me $91 extra... I only paid $82 for the room ... so I slept in my truck until checkin time .. the place was half full so I knew they had available clean room...
Business response:
Dear Guest, Thank you for sharing your feedback with us. We understand how difficult it can be when plans change unexpectedly, and rest is needed sooner than anticipated. Your comments are appreciated and provide helpful insight into how arrival timing options may be better explained for future visits. We value your patience and the opportunity to learn from your experience. We hope you will consider returning in the future, allowing us the chance to deliver a more comfortable and seamless stay that better meets your expecta... read more
To tub doesn’t look like it’s cleaned behind the sink cause looks dirty hair on the floor. Doesn’t look like the room really been clean.
Business response:
Dear Guest, Thank you for taking the time to share this feedback. We are concerned to learn that the condition of the space did not meet your expectations, as our goal is to provide an environment that feels well cared for and comfortable. Notes regarding the tub and overall presentation are taken seriously, and we appreciate you bringing them to our attention. Your experience is important to us, and we remain committed to maintaining higher standards for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,783 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.