Extended Stay America - Cincinnati - Covington

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you experienced with the water temperature during your stay. This is certainly not the impression we want to leave, and your comments have been shared with the maintenance team for attention. Guest comfort is always a priority, and we appreciate you bringing this matter to our notice. We hope to provide a smoother experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Austin, Thank you for taking the time to share your feedback regarding your recent stay at Extended Stay America – Cincinnati-Covington. On behalf of our entire team, please accept our sincerest apologies for the service issues you experienced. We strive to provide every guest with a clean, comfortable, and welcoming environment, and we are truly sorry that we did not meet your expectations during your visit. Your comments have been shared with our team to ensure these concerns are addressed promptly and improvements ar... read more

Business response:

Dear Daniel, We sincerely apologize for the frustration and inconvenience you experienced in attempting to reach the property and access your room. We understand how upsetting it can be when plans are disrupted, especially during travel. Your feedback is very important, and we have shared your concerns with our management team to help improve communication and ensure future guests do not face similar difficulties. We regret that your stay did not meet expectations and hope you might consider giving us another opportunity in ... read more

Business response:

Dear Teresa, Thank you for sharing your feedback. We understand how a peaceful environment contributes to a comfortable stay, and we regret that these circumstances affected your experience. Your comments are valuable, and we will use them to continue improving the surroundings for all our guests. We appreciate your input and hope you might consider staying with us again, giving us the opportunity to provide a more enjoyable and restful visit in the future. Sincerely, HotelManagement 

Business response:

Dear Tanisha, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels. Sincerely, Hotel Management 

Business response:

Dear Jonathan, Thank you for sharing your experience. We sincerely apologize for the confusion regarding the incidental charge and understand how frustrating this situation must have been. We take such concerns seriously, and your feedback has been shared with our management team. We appreciate your patience and understanding, and we encourage you to reach out to us directly so we can discuss this issue further and work toward a satisfactory solution. Sincerely, Hotel Management 

Business response:

Dear John, Thank you for taking the time to share your experience. We sincerely apologize that the limited amenities and breakfast options did not meet your expectations. We understand how frustrating this must have been and appreciate your candid feedback, as it helps us evaluate areas for improvement. It is wonderful to hear that our team provided friendly and attentive service during your stay. We regret that the overall experience left you dissatisfied and hope you might consider giving us another opportunity in the futu... read more

Business response:

Dear Gerardo, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ... read more

Business response:

Dear Ann, We are truly sorry to hear that your experience did not meet your expectations. It is disappointing to learn that the condition of the property affected your stay so negatively, and we understand how upsetting this must have been. Please accept our sincere apologies for the discomfort you encountered. Your feedback has been shared with our team to improve the overall experience for future visitors. We value your comments, as they help guide necessary changes. We hope you might consider giving us another chance so w... read more