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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water. The breakfast was not breakfast. Staff was friendly.
Business response:
Dear Kristine, Thank you for sharing your feedback about your recent stay. We are truly sorry that the hot water issue and breakfast selection fell short of your expectations, and we understand how that could have impacted your comfort. It is encouraging to hear that our team made a positive impression, and we will be sure to share your kind words with them. Your insights are valuable and will help us improve services for future guests. We hope you will consider giving us another opportunity so we can provide a stay that exc... read more
Smelled like smoke. No hair dryer. Smoke detector began chirping at 4am.
Business response:
Dear Eric, Thank you for sharing your feedback. We sincerely regret the inconveniences you experienced during your stay, as a comfortable and peaceful environment is important to us. Your comments regarding the room conditions and amenities have been shared with our team. We appreciate your input, as it helps us improve the overall guest experience. It is our hope that you might consider returning in the future so we can provide a stay that reflects greater comfort, convenience, and attention to detail. Sincerely, HotelManag... read more
Room infested with cockroaches
Business response:
Dear Kristina, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next... read more
Wouldn’t let us check in.
Business response:
Dear Alexander, We sincerely regret the frustration you experienced with your check-in. We understand how inconvenient it can be to arrive and not be able to access your room as expected. Your feedback is important, and we will share this situation with our team to prevent similar issues in the future. We truly value your input and hope you might consider giving us another opportunity to provide a seamless stay that reflects our service standards. Sincerely, HotelManagement
The property is pretty run down. I had paid online, but they wanted an additional deposit. Our bathroom door handke fell off. The "free breakfast" was instant oatmeal. We'll never stay here, again.
Business response:
Dear Charles, Thank you for sharing your experience with us. We’re sorry to hear your stay did not meet your expectations, especially regarding the condition of the room and the breakfast offerings. Your feedback is important, and we will take your observations into account to better understand guest needs. We appreciate you noting your concerns about deposits, as this helps us improve communication. We hope you might consider giving us another opportunity to provide the comfort and care every guest deserves. Sincerely, Hote... read more
I we had a very long day. When I got here my wife and I basically went to bed. When we awoke we saw all the problems. Shower was dirty with only warm water . Had a kitchenette with know utensils;not even a cup or plastic spoon. Rugs are dirty and floors had a sticky ness. They should have paid me to say here.
Business response:
Dear Douglas, We are very sorry to learn that your stay did not meet expectations. It is disappointing to hear that the room condition and lack of amenities affected your comfort, as providing a clean and functional environment is a top priority. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to your suite... read more
The price was nice. The bathroom had NO toilet paper in the room at all. My husband had to go get it from downstairs! We were WITHOUT A TV for 2 and a half days!! The one Caucasian lady at the front was helpful. We will expect to be compensated.
Business response:
Dear Marla, Thank you for sharing your feedback. We understand how frustrating it must have been to encounter these challenges during your stay, and we regret the inconvenience caused. Ensuring guests have the necessary amenities and a comfortable experience is very important to us. Your comments regarding the bathroom supplies and in-room amenities will be shared with the appropriate team for attention. We appreciate your acknowledgment of the assistance you received and value your perspective. Feedback like yours helps us ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.