Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Dear Guest, We appreciate your positive feedback and are delighted you had a pleasant experience overall. However, we regret not meeting your expectations with our grab-and-go breakfast options. Guest satisfaction is important to us, and your feedback will be shared with our team and utilized to drive future improvements. We look forward to welcoming you back for an even better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your valuable feedback. We are pleased that you found the bed comfortable and the atmosphere relaxing. Our objective is to ensure that all guests experience the highest level of comfort and relaxation, and we are delighted to know we met this standard during your visit. We look forward to the opportunity to host you again for another rejuvenating stay at Extended Stay America in the near future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America as your home away from home. We are dedicated to creating a comfortable environment for all our guests, and we are delighted to hear that you appreciated our friendly service. It was a privilege to have you with us, and we look forward to the opportunity to welcome you back in the near future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you very much for your kind feedback regarding your experience at Extended Stay America! We’re delighted that you enjoyed the convenience of being close to dining and shopping. It’s wonderful to know that the pleasant atmosphere and the demeanor of our staff enhanced your stay. We look forward to welcoming you back on your next visit to the area! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America for your recent visit to the city and for taking the time to share your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We sincerely apologize that one of the rooms did not meet expectations and for the discomfort caused. Your concerns have been noted and forwarded to the appropriate team to ensure improvements are made. We trust that the remainder of your stay was enjoyable, and we eagerly anticipate the opportunity to welcome you back in the near future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to learn that your room met your expectations in terms of cleanliness. However, we sincerely apologize for the inconvenience you experienced with the non-functioning lamps. Your comfort and satisfaction are our top priorities, and we will take immediate steps to ensure that our team conducts thorough checks of all room amenities moving forward. We look forward to the opportunity to welcome you back to Extended Stay America for a seamle... read more