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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and secluded Great and pleasing...well enjoyed stay...................
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed your stay at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Never stayed. Even though I had a confirmation number they overbooked the hotel and told me I did not have a room.
This should be taken off the list. The property should be demolished! We checked in and checked out in 5-10 minutes. Several Health Codes and Code Violations. Again, this is not a place to stay. The property should be Demolished
Arrived after driving 4.5 hours was told by staff the hotel was fully booked and Expedia had no right selling me a room and I would have to take it up with them for refund. I then spent well over an hour with first AI that I'm assuming a supervisor AI or maybe a real person typing before I was told my card would be refunded.
Was not clean staff wasn’t friendly and rude
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We are very concerned to hear about the condition of your accommodations and the interaction you experienced with our team, as this does not reflect the level of service and cleanliness we are committed to providing. Your feedback has been shared with the appropriate departments for review. We take these concerns seriously and will use your comments to improve. We hope you will give us a second chance to deliver the type of experience you should alway... read more
Bugs, broken drawers, and sink doors, the smell reeks of urine floor almost black
I made reservations online got to the property. No one was at the desk called the phone number that was on the wall. Spoke to an individual who stated I would have to wait until the morning to check in. Mind you the ladder on the wall, stated that their hours on Saturday and Sunday or 10 PM to 6 AM. It was 11 PM and nobody was at the office. The man was rude.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate you choosing to stay with us and regret that your arrival experience did not go as smoothly as expected. We understand how frustrating this must have been, especially after a long day of travel. We hope you will accept our deepest apologies for the level of service you received from one of our associates, as this is not the standard we strive to provide. Your feedback will be discussed with our leadership team as we continue improving the g... read more
I got there and the said there was no room. Omar of canceling and getting me a refund they said I have to call the third party to ask for refund. How do you accept a booking when you’re all booked? What a shame. Waste of time and drive all the way there.
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Thanks again for being our guest and sharing your feedback. Sincer... read more
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,697 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.