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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't even stay, horrible service, room not even cleaned, T-shirt hanging in the bathroom still
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely regret that your arrival experience did not meet expectations and that the accommodation you were shown was not prepared to standard. This is far from the level of readiness and professionalism we aim to uphold. Your comments have been shared with our housekeeping and front desk teams to ensure immediate attention. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
I booked my stay around 10h40 pm, when i went there , no body wqs there to serve me or even give me my room keys. I ended up sleeping in my car. Other tenants needed services also we call they say some body will come, nobody came. I need my refund please
Business response:
Dear Edouard, We apologize for the difficulties you encountered during your visit. Our front desk is staffed around the clock, yet we are sorry this was not your experience. Thank you for bringing this to our attention; we will address this matter with the respective teams to ensure that future guests do not encounter the same. We appreciate your patience and hope to have another chance to accommodate you again with a far better impression next time. Sincerely, Hotel Management
Dirty bedbugs cockroaches. I have bedbug bites. This property is awful. Do yourself a favor and book somewhere else. I expected better from extended stay. I provided pictures to their regional manager and dared him to stay there anonymously. No response. So you see they don’t care.
Business response:
Dear Andrew, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The property did not feel safe at all, so many people walking around at night
Business response:
Dear Edith, Thank you for sharing your concerns. We understand how unsettling it can feel when the surroundings do not provide a sense of security, especially during evening hours. Ensuring a safe and comfortable environment for every guest is a top priority, and your observations will be shared with the appropriate team. We value your feedback and take it seriously, as it helps us continue to enhance the overall guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experien... read more
They need to improve on their breakfast everything was stale coffee not enough for everybody in the building rooms were very dirty found garbage under the bed bugs in the room carpet filthy walk around with your socks on and they will be filthy need to close the place yeah they do
This property is a place where low income people live for a number of days. They do not clean this place at all, they only tidy it up for you. The walls, floor, tub, stove, chairs, shower and bathroom are dirty. The furniture is old from the early 2003. The tvs doesn't have a remote. This place is the worst I ever been to.
The hotel is located in a unsafe area. Poor security.
The room was not cleaned. There was trash on the floor, bugs climbing the walls. The bedding had questionable stains. There were no towels or toiletries. The trash cans were in the tub upside down. There wasn't a shower curtain. There were dead bugs in the tub. The tub also took all night to drain and had a crack. There was loud music playing till way after 4am and when I woke up at 8am it was still playing. Not sure it ever stopped. It was loud enough that my bed vibrated from it. if it wasn't so late I would have changed h... read more
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.