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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpets were very stained and dirty. Holes in the walls. No garbage can or even toilet paper. Front desk didnt have any garbage cans..?
Business response:
DearDavid, We appreciate your feedback regarding your recent stay with us. We are committed to ensuring that every guest enjoys a clean and comfortable environment, with exceptional service that makes it feel like a home away from home. We sincerely apologize for any shortcomings you experienced during your visit. Your concerns will be addressed promptly, and we are grateful for you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with the experience you deserve.Sincerely,Ho... read more
This place is unsafe, dirty carpets, bugs everywhere, filthy sheets with stains ,fridge is old with rust all over it, mold buildup, nasty stains on bathroom tub. The breakfast advertised consisted of a few cereal bars and a pot of coffee, In the middle of the night someone have an access card and open the door trying to force into the room, and the door lock prevented him and took off running. This property has only 2 cameras , one at the front desk and laundry room. I called the police and moved out the next morning and bef... read more
Business response:
Dear Momodou, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Worthless service When I got to the hotel and tried to check in, I was told there weren’t any rooms available. I tried contacting you, people, with no success. I waited over 15 minutes online, with that absolutely terrible music. I will never use you people again. You wasted $74 of my money.
Business response:
the guest came in around 3:00am and was told the he system was going thru night audit that they could check in with a early check-in fee. but was told the third party would have to make a new reservation because his has went into no show,
Convenient location near highway. Horrible cigarette smell in the room. Soiled carpet. Dirty sheets. Dirty towels. Filthy mirror. Did not have the room I booked available and did resolve the issue. Would not stay again. Would not recommend to anyone.
Business response:
Dear Baye, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
Absolutely disgusting. Terrible. We had checked in then left to go get food. We came back and entered the room we were given and it looked like someone had been in there just minutes before we got there. Towels were used, bed sheets were messed up and used, and someone left their drink and food out on the night stand! I am disgusted in how much money I paid for a room and didn’t even get to spend the night in it.
Business response:
Dear Brianna, Thank you for reviewing our hotel. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the... read more
Business response:
customer was compensated
We arrived to be told that our room was not clean so we would have to go some place else. No help finding us another room. . .the girl said we have no clean rooms so You will have to find some place else.
Business response:
Dear Leahrae, We appreciate your valuable feedback and would like to extend our apologies for any inconvenience. After looking into the matter, we found that we offered you a room with an early check-in fee, which was not accepted. Your feedback is important to us, and we hope to have the opportunity to improve your experience should your travels bring you back to the area.Sincerely,HotelManagement
Not the best neighborhood Since it's an Extended Stay, the clientele tend to be LESS of the overnight travelers. The parking was MEH at best and not close to the room I was in. The hotel location is shoved back in some corner lot. The room was clean enough, although there was some old ice cream in the freezer, the bath mat had a shoe print on it and the smoke detector was disabled because someone smoked SOMETHING in there; burn marks on the bathroom floor. It was supposed to be a non-smoking room... However, the bed was comf... read more
Business response:
Dear Glen, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,HotelManage... read more
My room was outdated and I paid hundreds more than the price advertised on your website.
Business response:
Dear Ilene,Thank you for sharing your feedback. We appreciate your comments regarding the room and pricing. Our team is committed to maintaining a high standard for our rooms and ensuring transparency in pricing. Your feedback will help us address these issues and improve our guest experience. We hope to offer you a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.