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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked online and got the hotel to be told there were no room available.
Business response:
Dear Guest, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to welcome you back in the future. Sincerely, Hotel Management
They took money from my card without a consultant defining why they did it
Business response:
Dear Guest, Thank you for your feedback. We apologize for the financial concern caused by the charge to your card. Your comments will be shared with our team to ensure greater care is taken with all financial matters moving forward. Thank you for bringing this to our attention. Sincerely, Hotel Management
This property was terrible. It was like a housing unit with tennates doors open exposing there lifestyles. There were homeless people living under the stairs and no security. I had to walk through unsafe conditions to reach the room. This if not a family stay over property. I requested an immediate refund. This place should be removed from expedia. Nasty Ghetto
Business response:
Dear kelvin, We sincerely apologize that your experience did not meet expectations. We strive to provide all our guests with a safe, clean, and welcoming environment, and we regret any discomfort or inconvenience you encountered during your stay. Your feedback is important to us and will be used to help improve the overall guest experience. Sincerely, Hotel Management
Sheets was dirty and room was dirty
Business response:
Dear Guest, We apologize for the few oversights you encountered in your room. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address your concerns appropriately and sincerely regret your disappointment. Please consider a revisit, as we would be pleased to demonstrate our commitment to providing a flawless and hassle-free stay. Sincerely,Hotel Management
Room wasn't cleaned prior to check in tv didn't work nor did the shower
Business response:
Dear Guest, Thank you for sharing your reviews. We are sorry to hear about the issues during your stay. We do not want our guests to feel like this about our hotel and the services. Thank you for bringing this to our attention. Our maintenance and housekeeping team is already at work to review and check problems and address them. We'll use your feedback to prevent similar issues in the future.Please stay with us again the next time you are in the city.Sincerely,Hotel Management
No shower curtain, red stains all over the carpet and broken glass on windows.
Business response:
Dear Guest, We sincerely regret the condition of your room and the concerns you encountered. Providing a clean and well-maintained environment is essential, and we understand how these issues affected your experience. Your feedback has been shared with the appropriate teams for prompt attention to ensure our standards are upheld. We appreciate you bringing this to our attention and remain committed to enhancing our service. We hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,697 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.