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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not cleaned. There was trash on the floor, bugs climbing the walls. The bedding had questionable stains. There were no towels or toiletries. The trash cans were in the tub upside down. There wasn't a shower curtain. There were dead bugs in the tub. The tub also took all night to drain and had a crack. There was loud music playing till way after 4am and when I woke up at 8am it was still playing. Not sure it ever stopped. It was loud enough that my bed vibrated from it. if it wasn't so late I would have changed h... read more
You really need to have someone at the front desk to check people in. We waited for 45 minutes and then finally abandoned the reservation and went somewhere else
We specifically asked for a non-smoking room and we're put into rooms that someone clearly had smoked in. Also bed linens did not smell clean.
The staff was professional and polite. After being out all day when I awoke the room was full of roaches. Room appeared clean and updated but bugs were coming out of where the television was located.
Not recommended
Business response:
Dear Melissa, Thank you for sharing your feedback. We apologize that we fell short of your expectations. Your comments are important to us and will be shared with our team as we work to improve towards ensuring a better guest experience. Sincerely, Hotel Management
Carpet in room dirty. Smelled like smoke We found a crack pipe right when we walked in and unfortunately no other rooms or hotels to go too since it was graduation weekend. Everyone was booked
Business response:
Dear Kimberly, Thank you for your feedback. We regret the condition of the room and the issue you encountered upon arrival. Your concerns have been taken seriously and will be shared with our team. Thank you for bringing this to our attention. We apologize for the inconvenience caused and hope to welcome you back for a better stay in the future. Sincerely, Hotel Management
There were roaches in the room
Business response:
Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the f... read more
There were many stains all over the room. I felt very dirty in the room. The pictures online were very misleading. When I first got there I had to swap out myself the top bedding because it had stains on it. 3 of my 4 towels either had stains or dirt on them.
Business response:
Dear Guest, Thank you for sharing your experience. We're truly sorry that we did not meet expectations. Cleanliness is a priority, and it’s disappointing to know we fell short during your visit. Your concerns have been shared with our housekeeping team for immediate review and improvement. We hope you might consider giving us another chance in the future to provide a more comfortable and welcoming stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,697 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.