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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
didn't like a thing
Business response:
Dear Michael, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely, Hotel Management
Deceptive behavior from hotel staff. They dont disclose that your vehicle will be towed and they disclose that tou have to hang the permit from the rear view mirror you will have to end up <$157>or greater.
Business response:
Dear Matthew, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently, so we apologize for your disappointing experience. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Terrible When we arrived they told us there was no room for us and turned us away. They said hotels.com can books rooms all they want, doesnt mean they have rooms available.
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future to provide you with an outstanding visit.Sincerely,Hotel Management
No rooms available I booked over 5 months before. I arrived at check in and they said no rooms were available. Extremely rude and frustrating front desk clerk. Was not helpful at all.
Business response:
Dear Alexis, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to welcome you back in the future.Sinc... read more
Will not be back The rooms are out of date. The carpets was heavily stained. The bed was not a king, it seems more like a queen if that. It was very small. When I was doing my cleaning, I noticed SEVERAL blood stains on the fitted sheet. I went to the front office and of course the cleaning people had already left for the day, so I was given a fitted sheet to put on myself. We also had a dirty towel in the bathroom. The bathroom was the only updated area of the room. The light over the desk didn't work. I told the front offi... read more
Business response:
Dear Shannon, Thank you for taking the time to share your feedback. We extend our sincere apologies for not meeting your anticipated experience. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Man... read more
I drove up and was shocked . The people that I was supposed to meet there did not stay there once they arrived. I did the same thing and didn't stay there. It looks like a transient hotel. I will be disputing the charge. Never took anything from my car. Immediately left.
Business response:
Dear Elizabeth, Thank you for taking the time to share your feedback. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced. Thank you for bringing this to our attention. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
No one at the desk to check in for two hours! Noisy
Business response:
Dear Guest, We appreciate your review and sincerely apologize for the delay you experienced during check-in. Your satisfaction is important to us, and we are dedicated to ensuring that this issue does not happen again as we constantly aim to improve our overall guest experience. We hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.