Extended Stay America - Clearwater - Carillon Park

Business response:

Dear Carlos, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry you felt that our hotel needs an update. We appreciate your observations and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Cesar, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Albert, thank you for being our guest. We are delighted that our service and accommodations exceeded your expectations. We hope your great experience will bring you back to enjoy more of what we offer. Thank you again for choosing Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Liran, Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Coretta, thank you for selecting Extended Stay America for your recent accommodation and for posting your review. We are glad you enjoyed your overall stay; however, we apologize for not meeting all of your expectations. We keep the dishware and other in-room amenities at our front desk to ensure cleanliness for every guest, and our team is happy to deliver them to the guest's suite. We regret we could not resolve your issue while you were still with us, and we're sorry we did not communicate our service and amenities w... read more

Business response:

Dear Gina, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, this was overlooked during your stay. We also apologize for the noise from other guests, which deprived your goodnight's sleep. Furthermore, we have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We value our gu... read more