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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed here with my son because it was close to my daughter and her family who we were traveling with while she stayed a few days with her dad. We found out after the fact that we did not get dishes, coffeepot because our stay was less than 7 days. I had to buy needed items myself. I will not stay again.
Business response:
Dear Jolie, We apologize for the inconvenience you experienced during your stay. We understand your frustration regarding dishes and a coffee pot in your room. This oversight falls short of the service we aim to provide to all our guests. Please know that your feedback is invaluable to us, and we will use it to improve our offerings and ensure a more seamless experience for future guests. Should you reconsider, we would appreciate the opportunity to make amends and provide you with a more satisfactory stay in the future. Tha... read more
We were late arriving and the check in clerk was excellent. Some of the other staff were not as helpful or pleasant. Hallways and stairs were unkept, never cleaned the week we stayed. Location was excellent for our trip. Room was clean, just dated and well used. We used the kitchenette, no sink plug for any sinks so made difficult to wash dishes, no dish soap supplied. For the price, was good for our stay as expensive all over.
The pictures didn't exactly match the room, but I was pleased with how clean the space was.
Business response:
Thank you for the feedback and our Housekeeping team will be delighted to hear your comments on the cleanliness.
Lot of security features around the property which was unusual. Although it seemed like a nice area, it seemed akeare to go through so much security during at lobby. Breakfast wasn’t great. Just some mini muffins and snack bars to go
Business response:
Dear Gurubasanagouda, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Disappointed to say the least. We stayed here as it was close to Pinellas Park. It was a very disappointing stay for the price we paid. We will start with the smell of the room, it smelled like a Indian Pakistani convenient store. When we asked for additional pillow and a blanket. There were no extra pillow and the blanket was so old l would not have used it as a pet blanket. No coffee maker in the room which was a surprise as this place is an extended stay hotel. Cabinets were old and chipped. Shower had no pressure and was... read more
Business response:
Dear Guest, We sincerely apologize for the distressing experience you encountered during your stay. We understand the gravity of the situation and its impact on your comfort. Please be assured we will review your comments appropriately to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,566 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.