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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everybody minds their own business.
Perfectly fine for one night When I arrived, they took care of my reservation really quickly. Unfortunately, they didn’t have any queen rooms available for me like I selected so they gave me a double room without any extra charge. The , but other than that one issue, the room was absolutely fine and served its purpose.
Business response:
Dear Ashley, Thank you for choosing Extended Stay America and sharing your experience. We're glad that our team was able to efficiently handle your reservation and provide you with a room upon arrival. Although we were unable to accommodate your original room preference of a queen room, we are pleased to read that the double room provided was satisfactory and served its purpose. We appreciate your understanding and hope to have the opportunity to meet your future expectations better.Sincerely,Hotel Management
Please avoid. Property not policed by management, so visitors used the outdoor stairwells and walkways passing by all the rooms to smoke, which wafted into the rooms. Ladies of the night were invited by visitors and vice versa, and they openly negotiated rates loud enough for others in their rooms to hear. Floors were filthy, black with dirt. Behind furniture may not have been cleaned ever. Lampshades were broken, hanging by a thread. Microwave had rust all along the inside. Little critters visited in the night. The Wi-Fi wo... read more
Business response:
Dear Peter, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
First of all, Ashley was pleasant but talked too much. She chatted with the customer ahead of me regarding too many personal things. Second, the room was below average; the room key didn’t work and there were spots on the sheets.
Business response:
Dear Terrence, Thank you for staying with us and for reviewing your experience. We are delighted you enjoyed most of your visit. We aim to provide the best customer service possible, and we regret not meeting this expectation. We were also disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We will review your comments as a team to better impact our guest experience. Thank you for staying with us. We hope to have another opportunity to earn a per... read more
Desk clerk didn't provide greeting, say hello. Room had very high odor of cigarette smoke. Stove didn't work. Change room which had running water in the tub. The sink fauet water sprayed everywhere when water was turned on, and smoke detactor was hanging.
Business response:
Dear Veria, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk, and we understand your frustration regarding the various issues you described. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we need to improve. We appreciate your patience and hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sin... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,566 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.