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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt scared to leave my dog alone but we had a mishap with our first hotel and due to Reggae Rise up, there wasn't a lot of pet friendly hotels left.. There were normal families but also lots of other types of people that made me feel uneasy. Common areas were a little dirty and run down. Room was ok.
Business response:
Dear Guest, We appreciate you sharing your experience. While we’re glad you enjoyed our spacious and pet-friendly accommodations, we regret that the overall environment and certain policies were not what you expected. Guest safety and cleanliness are top priorities, and we take concerns like yours seriously. Your comments will be shared with our team as we work to uphold our standards and prevent such lapses from repeating. We understand how important it is to feel at ease, especially when traveling with pets, and we hope fo... read more
Very nice place to stay staff were super nice I would stay again.
Business response:
Dear Guest, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely, Hotel Management
Upon checkin, there was a dumpster in the parking lot right in front of lobby door. Someone was parked near it not leaving room to get to parking lot. Not a great first impression. Person who checked me in had a backpack on shoulder like he was ready to leave his shift. Didn’t say one word to me during the whole checkin process. Room was fine. But dark. Closet area very dark. One of the lamps beside bed was burnt out too making it darker. Door opens into bathroom, making you need to shut the door while showering making it st... read more
Business response:
Dear Mark, We sincerely apologize for the disappointing experience during your stay. First impressions and guest comfort are essential to us, and we regret that the check-in process, lighting, room layout, and noise levels did not meet expectations. We also understand the frustration of being unable to access the vending area when needed. Your feedback regarding room design and potential improvements is greatly appreciated, and we will share it with our team for future consideration. While we regret that this stay was not as... read more
Go Nicole and staff you guys are my heroes The staff is super amazing especially Nicole Nicole deserves to raise she was truly my savior she went over and beyond to help me I had an online issue and made my state super enjoyable since I never have alone time she helped me fix it so I was able to get away from of the eight people I take care of for the last 2 years I've only had a break and she helped me make it very enjoyable
Hotel is located in convenient location for me
Business response:
Dear Bayardo, Thank you for your feedback! We're delighted that Extended Stay America's prime location met your needs. We appreciate you choosing us for your stay and look forward to welcoming you back soon. Sincerely,Hotel Management
Ok
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,630 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.