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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon checkin, there was a dumpster in the parking lot right in front of lobby door. Someone was parked near it not leaving room to get to parking lot. Not a great first impression. Person who checked me in had a backpack on shoulder like he was ready to leave his shift. Didn’t say one word to me during the whole checkin process. Room was fine. But dark. Closet area very dark. One of the lamps beside bed was burnt out too making it darker. Door opens into bathroom, making you need to shut the door while showering making it st... read more
Business response:
Dear Mark, We sincerely apologize for the disappointing experience during your stay. First impressions and guest comfort are essential to us, and we regret that the check-in process, lighting, room layout, and noise levels did not meet expectations. We also understand the frustration of being unable to access the vending area when needed. Your feedback regarding room design and potential improvements is greatly appreciated, and we will share it with our team for future consideration. While we regret that this stay was not as... read more
Go Nicole and staff you guys are my heroes The staff is super amazing especially Nicole Nicole deserves to raise she was truly my savior she went over and beyond to help me I had an online issue and made my state super enjoyable since I never have alone time she helped me fix it so I was able to get away from of the eight people I take care of for the last 2 years I've only had a break and she helped me make it very enjoyable
Hotel is located in convenient location for me
Business response:
Dear Bayardo, Thank you for your feedback! We're delighted that Extended Stay America's prime location met your needs. We appreciate you choosing us for your stay and look forward to welcoming you back soon. Sincerely,Hotel Management
Ok
Just Ok Pictures are nicer than reality. NO COFFEE in room or lobby. “Free” breakfast is packaged muffins and Nutri-Grain bars. Room is spacious though and bed was comfortable. Located right next to Panera which was a savior. No parking either but they are redoing the roof.
Business response:
Dear Joseph, Thank you for your review. We regret that your experience did not entirely meet your expectations. We’re pleased you appreciated the spacious rooms, comfortable bedding, and convenient location, which provided access to nearby dining options. However, we apologize for the shortcomings in beverage selection, breakfast variety, and parking challenges during property updates. Your observations are invaluable and will be carefully considered as we strive to improve our service. We appreciate your candid feedback and... read more
1st room has bugs everywhere! Serving room stinky and not clean
Business response:
Dear Xavier, Please accept our apologies for your unpleasant experience. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. Additionally, the cleanliness concerns you outlined will surely be intimated to our housekeeping team to ensure a well-kept and welcoming environment is delivered to our valued guests. We hope you will give us a second ch... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 4.3 star rating with 1,363 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.