Extended Stay America - Clearwater - Carillon Park

Business response:

Dear Guest, We appreciate you taking the time to share your thoughts. It’s good to know your stay was satisfactory overall. At Extended Stay America, we strive to provide a comfortable and convenient experience for every guest. Your feedback helps us continue improving, and we hope to welcome you back soon for an even better visit. Thank you for choosing to stay with us! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate you choosing Extended Stay America and taking the time to let us know about your experience. We look forward to making your next visit more enjoyable and memorable. Your comfort and satisfaction are very important to us, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We appreciate your kind words regarding your overall experience, though we are sorry for the issues you encountered during your stay. We understand how important peace and security are for a comfortable visit, and we regret the inconvenience you experienced. We are addressing your concerns to ensure future stays are more enjoyable. We hope to welcome you back and provide a more seamless experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize for the condition of the flooring and the absence of essential items during your visit. This does not reflect the high standards we aim to maintain, and we understand how inconvenient this must have been. Your feedback is being carefully reviewed with our team to ensure greater attention to detail in room readiness. We are committed to delivering a more seamless and pleasant environment for all our guests. We appreciate you for bringing this to our att... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by your key card and the cleanliness of your room. We understand how disruptive it must have been to visit the front office multiple times, and we regret that your room did not meet your expectations. Your comments are valuable to us, and we are addressing both the key card issue and enhancing our cleaning procedures. We look forward to welcoming you back for a more seamless and enjoyable stay in the future.Sincerely,Hotel Ma... read more

Business response:

Dear Guest, Thank you for sharing your thoughts. We’re sorry that your stay did not meet your expectations regarding value at Extended Stay America. We are continuously working to offer improved amenities and competitive rates that truly reflect our commitment to quality. Your feedback is invaluable as it helps shape our efforts towards excellence. We hope you will consider returning, giving us another opportunity to provide you with a more satisfying experience.Sincerely,Hotel Management