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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Extended Stay America Hotel Cleveland - Airport - North Olmsted is located at 24851 Country Club Blvd, North Olmsted, OH. This business specializes in Hotels & Motels.
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not return No dishes etc were in room. Had to go to front desk and request each item as remembered. Real pain for 70 year olds.
Business response:
We are pleased to see you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Won’t stay again
Business response:
Susan, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Overall it’s a nice property and the staff is excellent. A little better communication by the hotel would’ve been helpful about there being no dishes in the room and the free wifi not being capable of streaming.
Business response:
Thank you for being our guest and sharing your feedback. We are glad to read you had an overall pleasant visit and liked some aspects of your stay. However, we do regret we missed meeting some of your expectations. Your concern regarding the internet connectivity have been shared with our team so that corrective measures can be taken, We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Room smelled like heavy cigarettes. No doubt people smoke in rooms. Hallways very dark and creepy looking, no blankets in rooms. Staff very friendly and helpful, best part of my stay was the awesome staff. The facility is more like apartments for people working in the area from out of town. The price was too much for the accommodations compared to a five star hotel I had just stayed at 2 nights prior that was bright and smelled cleaned. Overall, the smell caused me very uncomfortable stay and made it feel sketchy feeling. Th... read more
Business response:
Mary, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 4.2 star rating with 1,013 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.