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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Extended Stay America Hotel Cleveland - Airport - North Olmsted is located at 24851 Country Club Blvd, North Olmsted, OH. This business specializes in Hotels & Motels.
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds had a smell, as if the sheets weren’t changed. The toilet looked like it wasn’t not clean. Which is sad because I had my children with me. Also the staff did not care if you were at front desk. They were on the phone or hardly spoke.
Business response:
Dear Karielly, Thank you for staying with us and sharing your feedback. We apologize for the not-so-fresh and clean suite. Your experience is different from our usual performance, and your accommodations are not up to the standards you deserve. Our housekeeping team is addressing this concern and will ensure it is not repeated. We regret falling short of your expectations. Your satisfaction is number one, and we hope to earn back your trust in our hotel.Sincerely,Hotel Management
Good Stay It was clean and comfortable.
The sign was not lit and there were literally no outdoor lights on at night so seemed a little creepy. Their own info paper in the room said grab and go breakfast starting at 6am but there was no breakfast available even at 6:30 and no staff to ask about it. The carpet on the far side of the bed hadn't been vacuumed and there were cobwebs in the corner.
Business response:
Dear Guest, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Thank you for sharing these details, and we are very grateful for your patience. Your feedback is essential to us and will be addressed adequately. Please stay with us again so we can regain your trust and show you the hospitality you deserve.SincerelyHotel Management
Good value Older facility but well maintained with a very friendly and accommodating staff. Not fancy but clean and comfortable.
Business response:
Dear Scott, thank you for staying with Extended Stay America and posting your review. We are glad you enjoyed most of your stay. Our goal is to provide an exceptional experience for our guests, and we’re so happy we hit our mark with our service and clean accommodation. We apologize if there were any inconveniences. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management
very nice room, clean, friendly staff. will definitely be booking here again
Was clean and staff was friendly. Great service, quiet area. Would recommend
Business response:
Dear Zachary, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 4.2 star rating with 1,053 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.