Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Kimberly, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. However, we are sorry for your disappointment with your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Gregory, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Sheila, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Angela, thank you for being our guest. We are sorry for the odor you experienced while you were here. We have discussed your concerns with the appropriate team and are taking immediate steps to fix this problem. We also regret your disappointment with the overall condition of our property. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Marie, thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Steve, thank you for the generous review of Extended Stay America. We are thrilled to learn you had a peaceful stay and that you were impressed with all aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Asya, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management