Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us again at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. However, we regret any inconvenience caused during your stay. We value your observations and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the noise issue you experience during your stay and regret it impacted your overall experience. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for your recent visit to our hotel and for your review. We are committed to offering every one of our guests an exceptional stay, and we are sorry for the issues which hampered your experience. We are always looking for ways we can improve and we will take your feedback into account. Thank you again for your candid feedback. We hope to have the opportunity to make a much better impression on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience to be a good value. I would certainly like to discuss what me or my staff could have done to earn a score of 10 which is what we push towards. Please do not hesitate to reach out to me anytime. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Yours in Hospitality, Allen Foster General Manager Extended Stay America Beachwood-Sou... read more

Business response:

Thank you for the feedback. We are sorry for the disappointment you had with the overall condition of the property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us the chance to make it up to you on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed our grab-and-go breakfast we offerings and the fully equipped kitchen. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Nneka, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay and found us to be a good value. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management