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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for the money If you're passing through Cleveland, like we were, it's a good spot. I got a really good rate (about half of was cited on the back of the door...which I would not have paid for this place, by the way). The bed was fine, there was a regular kitchen fridge, stove, and sink. Bathroom was fine, shower was hot, though you have to be sure to bring your own shampoo. Bar soap is provided, but that's it. Would have liked to have the wireless internet included in the price (it was extra, so I didn't use it).
"Room Was Like Brand New" One of the cleanest and most enjoyable hotel rooms I've ever experienced and for a very good price.
GREAT!!!! We only stayed for one night :( The bed was SO comfortable and there wasn't that sliver of light shining through the curtains in the morning. Always a plus. Nice big bathroom and a very nice kitchen that we did not get to use. Overall, GREAT!!
HAIRY Over all the hotel was satisfactory. I was not completely satisfied because of an incident with the sheets. When I turned down the bed, there was hair all over the sheets which grossed me out. The staff immediately sent new sheets which also had hair on them. The issue was resolved, however, you don't get a second chance to make a first impression.
Didn't even stay after the 2nd room we got. Bugs and cigarette smoke everywhere. Not good. I paid for 2 days and stayed about 20 minutes.
Business response:
Dear Kevin, Thank you for the feedback. We truly regret that your visit was so disappointing and that your experience did not reflect the standards we aim to uphold. Our property is regularly treated with professional pest control and maintenance checks to ensure comfort and cleanliness, and we will be sharing your comments closely with our team to address the concerns you highlighted. We understand your frustration and appreciate you bringing this to our attention so we can make improvements for future guests. Sincerely, Ho... read more
Key cards not working, room wouldn’t lock when leaving and locked out of room also. Staff extremely rude would not recommend to anyone to stay here, please save yourself the money and stay somewhere else, even your car would be better than here!
Business response:
Dear Adam, Thank you for sharing your feedback. Safety and guest comfort are top priorities for us, and we are sorry to learn about the challenges you experienced during your stay with us. We are committed to ensuring that every guest feels secure and well cared for, and your comments will be shared with our team to address these issues and implement improvements. Thank you for bringing these concerns to our attention, and hope to provide a more seamless and positive experience in the future. Sincerely, Hotel Management
The room wasn't dirty but it wasn't Clean. The air conditioner was falling apart. I got bitten by a bed bug or spider.I reported it to the manager but he really didn't show interest. I told I had pictures but he didn't want to see them. Said he would make a report.
Business response:
Dear WILLIAM, Thank you for sharing your experience. We sincerely regret that your room did not meet the cleanliness and comfort standards we aim to provide, and that you encountered a pest issue during your stay. Guest well-being and safety are our top priorities, and we take concerns like yours very seriously. Please know that we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, as a precaution, we will inspect your room. We appreciate your feedback, as it ... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.