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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the man takes them out at all hours and middle of the night they bark bark bark.
Business response:
Dear Carol, Thank you for taking the time to leave us your feedback on our hotel. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we do have a pet policy, so our guests are not disturbed. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely, Hotel Management
Air conditioner in room blew 3 attempts to get a clean/unoccupied room
Business response:
Dear Johns, We’re sorry to hear about the issues you faced during your stay. An air conditioner malfunction and multiple attempts to secure a clean, unoccupied room are far from the smooth experience we aim to provide. Your feedback has been shared with our maintenance and housekeeping teams to ensure these concerns are addressed promptly. We appreciate your patience and regret the inconvenience caused. We hope to have the opportunity to offer a much better experience in the future. Sincerely, Hotel Management
The staff was so kind! It worked as a place to stay for one night in the area where I needed to stay. The staff was super friendly. 10/10 there. But the bed was very uncomfortable and the walls were thin. The people above me sounded like they were moving furniture and dropping things on the floor all night. Legitimately waking me up from midnight to 3 am when they eventually went to sleep. This is not the hotels fault at all. I probably should have called the front desk since the staff was so kind - but I wasn’t quite sure h... read more
Business response:
Dear Kelsie, Thank you for your kind words and for taking the time to share your experience at Extended Stay America. We’re thrilled to hear that our staff made such a positive impression! However, we’re sorry that your rest was disrupted due to noise from neighboring guests and that the bed didn’t provide the comfort you needed. While some disturbances are beyond our control, we encourage guests to reach out to the front desk so we can do our best to assist them in the moment. Your feedback is a helpful reminder for us to c... read more
The guy at the front desk was SO nice. But the place was king of gross and smelly. At least the windows opened.
Business response:
Dear Nora, Thank you for taking the time to share your feedback. We are pleased to know that the front desk associate made a positive impact with friendly service. At the same time, we regret that the overall condition of the property did not meet your expectations and left you feeling uncomfortable. Your feedback will be shared with our team as we work to improve the guest experience. We hope you might give us another opportunity in the future to provide an experience that reflects higher standards of comfort. Sincerely, Ho... read more
STAY AWAY Sheets had mysterious stains EVERYWHERE. floor was dirty. hotel won’t refund. was only there for 1 hr.
Very little options for Breakfast. Bed comfort okay
Weekend trip Check in was good. The shower curtain rod was rusty and there was a beetle in the room. Breakfast was a muffin or granola bar and coffee. You have to rent pots,pans,plates,etc if you want to use the kitchen.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.