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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Furniture looked like it was from a yard sale. Large bubble in shower from water damage. Site said free breakfast which was just a small coffee bar and granola bar.
I am 74 years old and extended my stay. She said I paid for the same day twice when I extended it. I ask if they would give me an extra day or do I get the money back? She said she talked to a supervisor, which was a week ago and no one is getting back to me. My day ended today went by all rights it should’ve been. Sunday or give me my money back for one day.
Dirty floors in room and hall way, Dirty lamp shade, Asked for a coffee pot was given a glass pot that didn’t fit the actual coffee machine. Will never stay there again.
Business response:
Dear Diane, We’re truly sorry that your experience did not reflect the standards we aim to provide. The issues you encountered with cleanliness and in-room amenities are concerning, and your comments will be shared with the appropriate teams for immediate attention. We appreciate you taking the time to share your feedback and are grateful you brought these matters to our attention. While we regret that your visit left you dissatisfied, we hope you will reconsider and allow us the opportunity to offer a more comfortable and i... read more
I wish it didn’t smell like weed in spots at the place. Desk attendant was nice.
Business response:
Dear Kathleen, We sincerely apologize for the issue you experienced during your stay. Creating a clean and welcoming environment is important to us, therefore, we regret that this matter compromised your overall comfort. We will follow up on your concerns, and we appreciate you bringing this to our attention. On a positive note, we’re glad to hear the front desk staff made a good impression. Thank you for your feedback. We hope to provide a more pleasant experience in the future. Sincerely, Hotel Management
Had to wait for a room because housekeeping was behind help didn’t show for work. And the housekeeper that was there was complaining in front of guest by the front desk. Our room wasn’t available that we reserved so they upgraded us to a different room. The hallway’s need to be cleaned and the place smells like weed.
Business response:
Dear Kathleen, Thank you for bringing these matters to our attention. We sincerely regret that your arrival experience fell short of expectations and that the environment did not reflect our usual standards. Your feedback is invaluable and will be shared with the appropriate teams to ensure greater consistency and professionalism. While we’re glad we could offer alternative accommodations, we understand this did not remove the inconvenience. Providing a welcoming and well-maintained setting for all guests remains our top pri... read more
Poor hospitality
Business response:
Dear Rabiul, Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not reflect the high standards of care and attentiveness we strive to maintain. Ensuring every guest feels valued and well-supported is central to our service approach, and it is clear we fell short during your visit. Your comments have been shared with our team to support ongoing efforts to improve guest interactions. We value your perspective and hope to provide you with a more positive experience in the futur... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.