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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were given a room that was open. The bed was not made and there was poop in the toilet. We asked for another room after the front desk girl claimed it had been cleaned and tried to argue about it. Also the one elevator felt like it was falling apart every time we had to use it. “Breakfast” was some granola bars and muffins.
Business response:
Dear Robert, Thank you for sharing your feedback. We sincerely regret the condition of the accommodations you encountered upon arrival and the service you experienced at the front desk. This falls short of the high standards of care and professionalism we strive to provide, and we understand how disappointing this must have been for you. We also appreciate you bringing your concerns about the elevator and the grab-and-go breakfast to our attention. Your feedback will be shared with our team as we work to improve the overall ... read more
We stayed at Extended Stay America Suites Cleveland Brooklyn, Ohio June 17th and 18th. We booked through Expedia itinerary: 72063178900156. Reservation number 4075289744. We arrived at the hotel and were greeted by a dimly lit entrance, people smoking pot, and many people milling around the property. Needless to say, my wife and I were a bit concerned. As we stepped inside the building, we noticed a foul smell of mildew and old carpet. We were greeted inside by an unfriendly attendant. We were given room 221. As we entered t... read more
Business response:
Dear Thomas, Thank you for sharing such a detailed account of your experience. We sincerely apologize for the numerous concerns you and your wife faced during your stay. From the condition of the property and lack of cleanliness to the unacceptable behavior you witnessed from staff, it’s clear that we fell far short of providing a safe, welcoming, and respectful environment. Your experience does not reflect the standards we strive to uphold, and we understand the disappointment this caused, especially during a meaningful occ... read more
Room 323 was very dirty! Floor was dusty and sticky. Dust and dirt behind door. The lamps had fluffy dust on top of them. Hair on pillow inside and outside the pillow case. We asked the front desk person for another pillow and were told that they don’t have any clean pillows and offered only new pillow case. Door handles sticky and greasy. This was the dirtiest hotel that I have ever seen. The fan in the bathroom didn’t work and our room was very humid and smelled moldy. Breakfast was limited to 2 coffee pots and instant oat... read more
Business response:
Dear Iryna, We are deeply sorry for the condition of your room and the inconvenience you faced upon arrival. The issues you described are far from acceptable, and we understand the frustration and discomfort they caused. Your feedback highlights several areas in urgent need of improvement, and it has been shared with the appropriate teams for immediate review. We sincerely regret that we failed to provide a stay that met your expectations and appreciate you bringing these matters to our attention. We hope to have the opportu... read more
This was not a good trip for my family this go round. There was no hot water in the shower and the base boards were missing around the wall. Had to move rooms. I make reservations at this establishment often. Not pleased this time.
Business response:
Dear Shanamar, Thank you for continuing to choose us for your stay. It’s disheartening to know that maintenance concerns and room conditions disrupted your recent experience with us. We understand how frustrating it must have been to relocate during your stay, especially as a frequent guest. Please be assured that your feedback is valued and has been shared with our team to help prevent similar occurrences in the future. We hope you’ll consider giving us another opportunity to provide the quality and comfort you’ve come to e... read more
We had to wait for an hour to check-in and after we did, we got a very dirty and smelly room! After that we waited for additional 20 mins and got two separate rooms for one family!
Business response:
Dear Amol, Thank you for taking the time to share your experience. We sincerely apologize for the delay at check-in and the inconvenience of receiving a room that did not meet your expectations. We understand how important it is for families to feel comfortable and accommodated, and we regret any disruption this may have caused during your stay. Your feedback has been shared with our team as we work to improve our service and response times. We hope you’ll consider giving us another opportunity to provide a much better exper... read more
The bed is like an army cot. Not comfy at all. Squeaks when you move. Pillows lumpy. I had to go to the front desk to get a remote for the tv. Then was handed a handful of remotes with the remark that one of them may work. Felt like the staff was very indifferent about my stay.
Business response:
Dear Carol, Thank you for choosing Extended Stay America. We are sorry to hear your visit didn’t reflect the comfort and care we aim to provide. While it’s disappointing to learn certain aspects fell short, your feedback helps highlight where we can do better. Guest satisfaction matters, and we’ll be sure to address your concerns with the appropriate teams. We appreciate your comments and hope to offer a more pleasant experience in the future. Sincerely, Hotel Management
H I showed up for my reservation late in the day that I had booked two weeks prior. I was told by receptionist they had no room for me. No explanation. No apology. Just said they tried to call me and I didnt answer. As if that waa a valid reason to not honor my reservation. I did not hreceive a voicemail or email. And apparently no accountability or communication with hotels.com. Horrible customer service.
Business response:
Dear Curtis, Thank you for sharing your experience. We’re genuinely sorry to hear that your arrival didn’t meet expectations, and we understand how frustrating that must have been. While we aim to ensure every guest feels valued and supported, it’s clear that your experience fell short. Your feedback is important and has been shared with the appropriate teams to help improve the consistency of communication and overall guest care. We hope you’ll consider giving us another opportunity in the future to provide the seamless and... read more
Room was filthy last time I stayed so girlfriend asked ifib
Business response:
Dear Bryan, Thank you for sharing your feedback. We are sorry to learn that your previous experience did not meet expectations, and we understand the concern this caused. Providing a well-maintained and welcoming environment is a top priority, and we regret that this was not reflected during your visit. Your comments have been shared with our team as part of our continued efforts to improve. We appreciate your input and look forward to welcoming you back for a better experience. Sincerely, Hotel Management
The refrigerator smelled like fish, it didnt keep our items cold. The sink in the bathroom was slow draining.
Business response:
Dear Guest, Thank you for staying with us. We’re sorry to hear the condition of the room impacted your visit. At Extended Stay America, we strive to offer a hassle-free and pleasant environment, and it’s clear we missed the mark this time. Your comments have been shared with our maintenance team so we can address the concerns promptly. We appreciate your feedback and hope to have the chance to provide a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.