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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I got there I immediately called the front desk because there was a smell... he came down with some air freshener... didn’t help much... he didn’t offer and automatic move... pretty disappointing!
Business response:
Ellen, thank you for staying at Extended Stay America. Although you had an overall pleasant time here, we are sorry for the odor issue you had in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The hotel was very reasonably priced.
Business response:
Becky, thank you for staying at Extended Stay America and for the feedback. We are glad to read you had an enjoyable stay and that you were impressed with the great value we offer. It was a pleasure having you as or guest, and we would love to welcome you back soon. Sincerely, Hotel Management
Excellent place! The place is very well kept, comfortable beds and very friendly staff. I stay at this hotel twice a month and won't stay anywhere else; when I get there is like home away from home!
Business response:
We love having guests return to visit with us again and again. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful experience. Thank you for making us your "home away from home". We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Business response:
Pamela, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Great cheap place to stay . Close to Cleveland. Friendly staff.
Business response:
Thank you for choosing to stay with us. It is a pleasure knowing you liked our convenient location and the service offered by our staff along with the great value. Thanks for being our guest, and we look forward to your next visit at Extended Stay America. Sincerely, Hotel Management
Poorly manned desk While the room was fine, I did notice that there was hardly anyone ever at the front desk. Had to wait 20 minutes to check out.
Business response:
Janessa, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was overall comfortable, but we are sorry for the inconvenience you experienced with our front desk service. We have shared your feedback with the concerned team to ensure happy guests is our number one priority. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
GREAT PLACE GREAT PEOPLE!
Business response:
David, thank you for sharing your wonderful experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
It’s an ok hotel room. The first room they put me in smelled like cigarettes, but they moved me into another room. The worker at the desk wasn’t very friendly.
Business response:
Thank you for your visit. Although you had an overall good stay, we are sorry that you were disappointed with your initial room and for the service issues. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 707 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.