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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and nice hotel Hotel was clean and secure. Some of the amenities were broken like the hair dryer. Shower seems old and run down. Bathroom might need to be updated. It seemed like they were understaffed as front desk person was doing the cleaning of the room also.
Business response:
Tina, thank you for being our guest at Extended Stay America. We are pleased you had an overall enjoyable visit, but I am sorry for not meeting all of your expectations. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
The hotel was as expected for an extended stay. The room was clean and the staff was friendly. I would stay there again.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to learn you enjoyed your visit, found your suite comfortable and the staff friendly and professional. Thanks for being our guest, and we look forward to seeing you in the future. Sincerely, General Manager
Business response:
Nancy, thank you for being our guest. We are happy that overall you were pleased with your stay. We hope to have the chance to better serve you. Sincerely, General Manager
Very nice hotel. Personable staff. Definitely would stay here again.
Business response:
Paul, thank you for sharing wonderful comments about Extended Stay America - Cleveland - Westlake. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
Room review First night was kept awake by noisy refrigerator. Glad this was replaced during the next day. Room had no housekeeping service for the three days I was there.
Business response:
Thank you very much for your review. We are sorry for the noise issue but we are glad the issue was resolved to your satisfaction. However, we apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Great value.
Business response:
T Christina, we appreciate you choosing to stay at Extended Stay America - Cleveland - Westlake and taking the time to write a review. It's great to know you had an enjoyable stay and that you found us to be a good value. Your feedback is appreciated, and we hope you will visit us again. Sincerely, General Manager
Nothing fancy but certainly worth the cost. We needed a fresh battery in the smoke detector in our room. The noise of the dead battery indicator was annoying. When we reported this to the desk, the staff person attended to the problem within minutes. He was courteous and efficient and got the job done.
Business response:
Richad, thank you for your great comments. We are happy that you liked our convenient location and attentive associates who too great care of you. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
The room was as expected. But…There was a fire at the hotel that night. 3 fire trucks showed up. Hallway had filled with smoke. There was no member of the staff, that we could see to direct the guest on what to do since the fire alarm was going off. Not even an announcement. Earlier that same day other members of the group I was with showed up to check in and was not able. They were told that card reader was down. They waited and tried to check in as was told that there were not to be checked in and they should go somewhere... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Bad customer service. Everything was fine as far as the room but the customer service was little to be desired.
Business response:
Wendy, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked your room. That being said, we are sorry for the service issue your experienced while here. We will use your comments as a learning tool so we can better meet the expectations of our guests. e hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 707 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.