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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was as expected. But…There was a fire at the hotel that night. 3 fire trucks showed up. Hallway had filled with smoke. There was no member of the staff, that we could see to direct the guest on what to do since the fire alarm was going off. Not even an announcement. Earlier that same day other members of the group I was with showed up to check in and was not able. They were told that card reader was down. They waited and tried to check in as was told that there were not to be checked in and they should go somewhere... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Bad customer service. Everything was fine as far as the room but the customer service was little to be desired.
Business response:
Wendy, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked your room. That being said, we are sorry for the service issue your experienced while here. We will use your comments as a learning tool so we can better meet the expectations of our guests. e hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Business response:
Jeff, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Cleveland - Westlake and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Good value & location. Hotel staff working front desk was hard to locate & not very welcoming.
Business response:
Thank you for taking the time to share your experience. It is great to see you enjoyed our location and value, but disappointed our staff could have done better with customer service, which has been addressed. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Adequate. Clean. Affordable.
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 694 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.