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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most of the room was huge but the bathroom was cramped. The tub was dirty.
This place was neglected. Hallways reeked of dog (?) urine. Beds were hard like cement. Bad experience. Dirty!
Business response:
Dear Donna Lee, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Buen lugar
Business response:
Dear Abimanyu, Thank you for being our guest and sharing your positive experience at Extended Stay America! Your satisfaction is our priority, and we are glad you enjoyed your time with us. Thank you for choosing us, and we look forward to welcoming you back again soon!Sincerely,Hotel Management
Entire property needs an update.
Units are outdated and old. Definitely could use better cleaning in 1st floor rooms, where guess with pets stay
Business response:
Dear Brian, Thank you for being our guest at Extended Stay America and providing your constructive review. We are continually striving to enhance our guests' experiences, and we're grateful for your insights regarding the cleanliness and upkeep of our property. Maintaining a comfortable environment throughout our property is one of our top priorities, and we will share your comments with our team for future improvements. Thanks again for choosing us; we hope to welcome you back soon.Sincerely,Hotel Management
Rooms can definitely use updating especially pet rooms on 1st floor. Other then that the place is nice especially for price
Business response:
Dear Brian, Thank you for choosing Extended Stay America. We're delighted you found our property affordable and had a pleasant stay. We're committed to providing excellent value for our guests. We apologize for any shortfall in meeting your expectations with the condition of our suite. Rest assured, we're dedicated to enhancing our accommodations and will consider your suggestions for updates. Please don't hesitate to reach out if you have further comments or need assistance during your stay. We value your feedback and aim t... read more
Great people
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 707 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.