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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the convenience of this property, the larger rooms, and the full kitchen with a large refrigerator. The hotel is quiet and located near the interstate and shopping.
Most of the room was huge but the bathroom was cramped. The tub was dirty.
Won’t extend my stay The place is dated and not maintained , you get what you pay for. There is no real breakfast it’s packaged oatmeal with no bowls and packaged mini muffin that’s it. The room hadn’t been clean , the linen was stained even after asking for Fresh. The one evening staff member tried, only to be met by the morning staff member who could careless I feel it’s not the staff’s fault but the company who owns this facility This facility caters to a more working or business man group not family
Business response:
Dear Mark, We regret any inconvenience caused during your stay. We strive to accommodate guest requests to extend stays, though availability can vary. Our breakfast offerings aim to provide convenience with a selection of packaged items. We apologize for any cleanliness issues encountered and assure you that your feedback will be addressed. Our team values all guests, and we aim to provide a comfortable experience for all visitors, whether for business or leisure. We appreciate your understanding and hope to have the opportu... read more
This place was neglected. Hallways reeked of dog (?) urine. Beds were hard like cement. Bad experience. Dirty!
Business response:
Dear Donna Lee, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,065 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.