This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and clean! Check-in went fine and the man at the front desk was nice. The room was spacious and clean with no smoke smell! We got a great price and we're very happy with how clean the room was. The only reason I gave it 4 stars is because the bed was very uncomfortable. The bed and pillows were very hard and it made it hard to stay asleep.
Business response:
Dear Sarah, We are delighted you enjoyed your stay at Extended Stay America! Check-in went smoothly, and our spacious, clean, smoke-free room satisfied you. We appreciate your positive feedback on the room's cleanliness and affordability. However, we apologize for any discomfort caused by the bed and pillows. We value your input and hope to welcome you back for an even better experience. Thank you for choosing us!Sincerely,Hotel Management
Great for a comfortable stay but CLEAN IT UP We had a room with two queen beds. Its very spacious and has a kitchen with gas stove, microwave, grilling oven and even a dishwasher! The room and furniture could do with a good cleaning though.
Business response:
Dear Guest, Thank you for taking the time to write a review. We're delighted to hear that you enjoyed the spaciousness and amenities of your room, including the fully equipped kitchen. Your feedback regarding the cleanliness of the rooms and furniture is appreciated and will be addressed with our housekeeping team to ensure a more pristine experience for future guests. Thank you for sharing your experience, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
As advertised extended stay Had an extended stay here. Staff was great. Laundry facilities did not work. Room was quiet and as advertised. Can’t beat the weekly rates almost anywhere. Much better than a similarly priced motel nearby.
mid The beds were really uncomfortable. I detest wooden floors but this would be on me for not asking. for the price i paid, i expected some carpeting at least. the elevator reeked of weed.
Business response:
Dear John, Thank you for sharing your experience. We apologize for any discomfort you encountered with the beds and the flooring. Your feedback is invaluable, as it allows us to fulfill our guests' preferences and satisfaction as we continually work towards future improvements. Additionally, we regret any inconvenience caused by the elevator odor and will promptly address this matter with our housekeeping team. Your happiness is important to us, and we hope to welcome you back for a more comfortable stay.Sincerely,Hotel Mana... read more
So good
Business response:
Dear Angel, Thank you for your positive feedback! We're thrilled you had a great experience at Extended Stay America. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
Room was cheap & clean. Weird layout. Common areas are kind of gross. But for a clean bed at a dirt cheap rate; it works.
Business response:
Dear Bryan, We appreciate your feedback regarding your recent stay. While we are glad to hear that you found your room clean and reasonably priced, we understand your concerns about the layout and cleanliness of the common areas. Please accept our apologies for any discomfort caused. We are committed to providing a comfortable and welcoming environment for all our guests, and we will address the issues you mentioned to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to... read more
The location to the expressway was good and the facility had ample parking. Although the room was not very clean. The mirrors, counter tops, door handles, doors themselves, in addition to the entrance glass were in need of cleaning. One can distinguish between daily soiling and neglected dirt- this facility needs a better set of eyes to see the areas of attention.
Business response:
Dear William, Thank you for reviewing your stay. While we're pleased that you found the location convenient and parking ample, we apologize for any cleanliness issues you encountered in your room. Rest assured, we're taking your comments seriously and will address them promptly with our housekeeping teams to ensure a higher standard of cleanliness for all our guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 713 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.