This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My initial check-in was good but getting up to my room it smelled terribly. The floors are full of dirt that I literally went out and bought a broom. The bathroom sink had make up all over it, and I could not take any of my clothes out to put them in the drawers, cause they’re full of make up and Nail polish, I guess and the towels look like they were dirty. It was very loud and it looked like there is a bunch of hoodlums always around outside the hotel.
Business response:
Dear David, Thank you for your feedback. We're pleased to hear that your check-in went smoothly. However, we regret that your room did not meet your expectations in terms of cleanliness and noise levels. Your comments are essential in helping us make improvements. We are committed to providing a better experience and hope to have the opportunity to welcome you again for a more pleasant stay.Sincerely,Hotel Management
The beds and linens were clean and comfortable. Towels were clean and fresh. The receptionists were friendly and thoughtful. The room appeared clean but the property definitely needs an overhaul. The facilities and rooms are well-used and need new carpets & paint, etc. The room smelled heavily of smoke, my bag & clothes smelled strongly of it after I left. Overall, I feel it’s reasonable for the price but probably wouldn’t stay again unless they did some updates and renovations like carpets and painting.
Business response:
Dear Kathleen, Thank you for your feedback. We're pleased to hear you found the beds, linens, and towels clean and comfortable and appreciated the friendly service from our receptionists. We are also noting your comments about the property's condition and the odor. We are continually working to improve and update our facilities. Your input is valuable and helps us enhance our guest experience. We hope to welcome you back in the future.Sincerely,Hotel Management
Sofa bed mattress had many stains
Business response:
Dear Gerardo, Thank you for your feedback regarding your recent stay. We appreciate you bringing the condition of the sofa bed mattress to our attention. Your comments are important as we strive to maintain a clean and comfortable environment for all guests. We value your input and hope to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management
Good price for a single. Breakfast not worth.
Business response:
Dear Yogesh, We apologize that our breakfast did not meet your expectations during your stay. Guest feedback is essential for us to improve our services, and we appreciate you sharing your experience. We are sorry for not meeting your expectations with our complimentary grab-and-go breakfast, and we will work to enhance our breakfast offerings to meet guests' satisfaction. We value your patronage and hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
Won’t extend my stay The place is dated and not maintained , you get what you pay for. There is no real breakfast it’s packaged oatmeal with no bowls and packaged mini muffin that’s it. The room hadn’t been clean , the linen was stained even after asking for Fresh. The one evening staff member tried, only to be met by the morning staff member who could careless I feel it’s not the staff’s fault but the company who owns this facility This facility caters to a more working or business man group not family
Business response:
Dear Mark, We regret any inconvenience caused during your stay. We strive to accommodate guest requests to extend stays, though availability can vary. Our breakfast offerings aim to provide convenience with a selection of packaged items. We apologize for any cleanliness issues encountered and assure you that your feedback will be addressed. Our team values all guests, and we aim to provide a comfortable experience for all visitors, whether for business or leisure. We appreciate your understanding and hope to have the opportu... read more
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 694 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.