This profile has been claimed by the business owner or representative.
Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Above ave
Business response:
Roy, thank you for your nice review and for letting us know that your stay at Extended Stay America was a pleasant one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Roger, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff with poor attitude My experience at Extended Stay America-Colorado Springs would have been 5 star excellence if it weren’t due to the poor customer service that I received throughout my stay. First off, I paid for my stay day by day. I had one morning where I had an issue with my bank and my paycheck did not process accordingly and I was a little delayed on my room payment (mind you this is during Covid-19). Well I communicated with the the front desk what was happening and everything seemed to be cool but then later t... read more
Business response:
Thank you for taking the time to let us know about your stay. We are very sorry for the difficulties you had during your stay and also for the disappointment you encountered with the service provided by our team. We are reviewing the situation and will ensure such an incident does not happen again. Everything we do is aimed at providing you with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
This is a dog friendly hotel, however with our pet who had a broken leg, we were placed on the 2nd floor as far from the elevator as you could get. The hotel was notified in advance. The bed was also very hard.
Business response:
Gayle, please accept our sincere apology for not accommodating you with the room of your choice and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you and your pet should always expect from us. We hope you will reconsider giving us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Good price and overall good condition. No hair dryer.
Business response:
Thank you for including Extended Stay America in your travel plans. It is good to know how much you liked our hotel and that you found us to be reasonably priced. Please know that our front desk is available for anything you need in your room to make your stay more comfortable. We appreciate your business and hope you will stay with us again on your next visit to our area. Sincerely, Hotel Management
Good value I liked the room and it was comfortable. Staff was nice. Pet friendly
Business response:
Vince, thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your refreshing room and that you were impressed with the courteous service provided by our staff. Thank you once more for being our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 4.4 star rating with 1,215 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.