Extended Stay America - Colorado Springs - West

Business response:

Thank you for choosing Extended Stay America for your overnight stay. It’s a pleasure to know you found our location ideal for your needs and were happy with our affordable rates. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Melissa, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

John, thank you for choosing Extended Stay America. We are glad to know you enjoyed your time with us and that you like our ideal location as well as our courteous associates. However, we regret the inconvenience caused because of the airport shuttle. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant time with us and that you enjoyed our hotel amenities. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Thanks again, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Although you liked our well-kept property, we apologize for failing to address your concerns promptly and professionally. Our team takes pride in delivering outstanding service to all guests, and we are sorry for disappointing you. We appreciate you bringing this to our attention and hope you will choose us next time so we can show you the wonderful hospitality we normally provide. Sincerely, Hotel Management