Extended Stay America - Colorado Springs - West

Business response:

Michael, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Although you liked our well-kept property, we apologize for failing to address your concerns promptly and professionally. Our team takes pride in delivering outstanding service to all guests, and we are sorry for disappointing you. We appreciate you bringing this to our attention and hope you will choose us next time so we can show you the wonderful hospitality we normally provide. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that Oscar left a great impression. He works tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with him. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Antonia, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we look forward to seeing you in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It is our goal to deliver great value at a fair price. We believe that excellent customer service, our prime location, and well-kept property makes us an amazing choice. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Vanessa, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management